Open to opportunities

Kevin Bonilla

@kevinbonilla

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Results-driven Product Owner and Senior Technical Manager with telecom expertise.

Canada

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What I'm looking for

I seek a role that allows me to leverage my product ownership experience to enhance telecom services while contributing positively to the community.

I am a results-driven Product Owner and Senior Technical Manager with over 15 years of experience in telecommunications and IT. My career has been marked by a proven track record in defining product vision, managing complex product backlogs with JIRA, and collaborating with stakeholders to deliver high-quality telecom solutions. I leverage Agile/Scrum methodologies to optimize development cycles, ensuring timely releases that align product features with business objectives and market needs.

In my current role as Product Owner at Smartbox Equipment, I defined the product vision and strategy for telecom billing solutions, achieving a 20% increase in successful deliverables through effective backlog grooming and stakeholder engagement. My previous experience as a Billing Operations Manager and Telecom Support Manager has equipped me with the skills to streamline processes and enhance system performance, contributing to the overall success of telecom products. I am committed to continuous improvement and user satisfaction, always seeking to incorporate user feedback and market research into product decisions.

Experience

Work history, roles, and key accomplishments

Current

Product Owner

Current

Smartbox Equipment

Aug 2021 - Present (3 years 10 months)

Defined product vision and strategy for telecom billing solutions, aligning with business objectives and market demands. Utilized JIRA to create, prioritize, and maintain a dynamic product backlog, developing detailed user stories and acceptance criteria to guide the development team.

Product Vision Jira User Story Development

Billing Operations Manager

Smartbox Equipment

Dec 2019 - Aug 2021 (1 year 8 months)

Streamlined billing operations processes for telecom products, improving accuracy by over 85% through automation and compliance with industry best practices. Engaged with customers, vendors, and internal stakeholders to enhance billing systems, aligning them with the overall product vision.

Billing Operations Telecom Automation Compliance Stakeholder Engagement

Telecom Support Manager

PAIC Business Development

Sep 2019 - Dec 2019 (3 months)

Deployed telecom cloud-native VAS solutions utilizing Docker and Kubernetes, ensuring efficient, scalable cloud-ready integrations. Maintained robust communication with international stakeholders to troubleshoot issues and meet SLA targets, highlighting strong decision-making and conflict resolution skills.

Telecom VAS Solutions Docker Kubernetes SLA Management Troubleshooting

Application and Software Engineer

Huawei Telecommunications

Sep 2013 - May 2019 (5 years 8 months)

Managed large-scale telecom projects across Central America, including the deployment and execution of Convergent Billing Systems with OSS/BSS. Provided support to various VAS platforms under microservices architecture, managing KPIs and ensuring compliance against SLAs with customers.

Convergent Billing Systems OSS Telecom Project Management VAS Platforms Microservices Architecture KPIs SLA

RF Engineer

Consutel

Feb 2012 - Sep 2013 (1 year 7 months)

Managed Claro, Guatemala's 1st tuning and optimization projects for 2G/3G/3G sites, improving network performance and reliability. Led drive test teams, planned radio networks, and performed post-processing for optimal results.

2G 3G Network Performance Drive Test Analysis

Operation & Maintenance Engineer

Tigo El Salvador

Jan 2010 - Jan 2012 (2 years)

Deployed and maintained real-time billing systems, integrated VAS platforms, and executed Operation & Maintenance activities for telecom networks. Ensured continuous functionality and performance of critical network infrastructure.

Real Time Billing Systems VAS Platform Integration Telecom Network O&M Maintenance Performance Monitoring

NOC Engineer

Tigo El Salvador

Jul 2007 - Dec 2009 (2 years 5 months)

Monitored and troubleshooted alarms within the 2G/3G mobile network, ensuring network stability and performance. Implemented Network Design and Monitoring platforms, and provided customer service support while applying configurations and QoS to networking equipment.

Troubleshooting Customer Support

Education

Degrees, certifications, and relevant coursework

INIECO

MSc, Renewable Energies Management

Completed a Master of Science degree focusing on Renewable Energies Management. Gained expertise in sustainable energy solutions and their implementation.

Don Bosco University

BSc, Telecommunications Engineering

Obtained a Bachelor of Science degree in Telecommunications Engineering. Studied core principles of telecommunications, including network design and operations.