At eClinicalWorks IndiaPvt.Ltd., I implemented and configured healthcare software solutions for healthcare providers and clinics. I also supported customer onboarding, application training, and go-lives.
I provided L2 application and production support for enterprise healthcare applications, working directly with providers to understand workflows and business requirements.
I used MySQL and Microsoft SQL Server to troubleshoot issues, validate data, and investigate incidents. I also analyzed application, Tomcat, and system logs to identify root causes.
I supported applications hosted on Windows Server, conducted Root Cause Analysis, and documented corrective actions. I also created troubleshooting guides, implementation documentation, and knowledge-base articles.
