Natia Ergemlidze
@natiaergemlidze
I drive customer onboarding, retention, and adoption across EdTech and SaaS customer portfolios.
GeorgiaWhat I'm looking for
At TripleTen, I progressed from Junior to Senior Success Manager in 12 months, improving monthly program completion by 42% and lifting graduation output from 60 to 85 students per month.
I've managed customer health, onboarding, adoption, retention, and escalations across EdTech and SaaS. Through regular check-ins, one-on-one coaching, and targeted interventions, I improved graduation and retention by 90%, achieved a 95% onboarding completion rate, and reduced at-risk learner attrition.
Earlier, I designed and delivered product, sales, and academy training at Samsung Electronics and Evolution Georgia, strengthening team performance, e-learning completion, and employee soft skills.
Experience
Work history, roles, and key accomplishments
Promoted twice within 12 months for performance in customer health management, escalation resolution, and team KPI improvement. Known for turning around at-risk accounts and driving measurable engagement gains, with a track record of lifting program completion 42% and improving retention 90%.
Education
Degrees, certifications, and relevant coursework
Georgian National University (SEU)
Bachelor of International Relations, International Relations
2016 - 2020
Pursued a Bachelor of International Relations, gaining a strong foundation in global affairs and diplomatic studies.
Availability
Location
GeorgiaAuthorized to work in
Job categories
Skills
Interested in hiring Natia?
You can contact Natia and 90k+ other talented remote workers on Himalayas.
Message NatiaGet matched with your dream remote job
Sign up now and join over 250,000+ remote workers who receive personalized job alerts, curated job matches, and more for free!
