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Nini Edgaridze

@niniedgaridze

Customer Success professional at Six Values who maintained 90%+ CSAT and contributed to a 15% improvement in customer experience.

Georgia

Message

What I'm looking for

I’m focused on growing my career in Customer Success, particularly within B2B SaaS, where I can help customers achieve value from products while contributing to retention and long-term growth.

At Six Values, I delivered more than 30 training sessions monthly, upskilling 500+ employees and helping improve performance scores from 75% to 95%+.

I developed customer service playbooks and training materials that contributed to a 15% improvement in CX. I also designed KPIs and QA frameworks to identify service gaps and strengthen customer experience.

As a Customer Service Specialist at Six Values, I maintained 90%+ CSAT while resolving account, payment, and platform issues. I’m focused on growing my career in Customer Success, particularly in B2B SaaS, helping customers achieve product value while contributing to retention and long-term growth.

Experience

Work history, roles, and key accomplishments

Trainer and Quality Assurance Specialist

Six Values

Sep 2022 - Jul 2025 (2 years 10 months)

• Delivered 30+ training sessions monthly, upskilling 500+ employees and improving performance scores from 75% to 95%+.
• Developed and implemented customer service playbooks and training materials, contributing to a 15% improvement in CX.
• Designed customer service KPIs and QA frameworks to identify service gaps, improve consistency, and strengthen customer experience.
• Led onboarding and coach

Customer Service Specialist

Six Values

Apr 2022 - Aug 2022 (4 months)

• Maintained 90%+ CSAT while resolving customer inquiries across phone, chat, and email.
• Managed account, payment, and platform-related issues while ensuring timely and accurate resolutions.
• Handled complex customer cases through structured escalation processes and internal service standards.
• Collaborated with other teams to support consistent and high-quality customer experiences.

Project Manager

World Vision

Sep 2018 - Aug 2021 (2 years 11 months)

• Coordinated educational and environmental programs across 4 regions, reaching 1,000+ students and 10+ schools.
• Managed communication across schools, communities, and internal stakeholders.
• Designed and delivered 70+ workshops, strengthening facilitation, engagement, and communication skills.