KCKesha Cliff
@keshacliff
Senior receptionist and office coordinator with 10+ years in healthcare administration.
United StatesWhat I'm looking for
I am a seasoned senior receptionist and office coordinator with more than a decade of experience in healthcare administration, member services, and records management. I consistently deliver accurate registration, billing support, and patient-facing communication while maintaining high standards of confidentiality and compliance.
In prior roles I improved customer service metrics, participated in hiring and training new staff, and managed time-sensitive administrative workflows across urgent care and specialty practice settings. I am proficient with Epic, RightFax, cash handling, and daily operational procedures that keep clinics running smoothly.
I bring strong planning, problem-solving, and team collaboration skills, and I take pride in balancing front-desk responsibilities with special projects, authorizations, and medical record processing to support quality patient care and efficient clinic operations.
Experience
Work history, roles, and key accomplishments
Office Coordinator
Mary Washington Spine and Rehabilitation
Apr 2025 - Present (9 months)
Coordinate patient scheduling and pre-procedure instructions, manage Epic registrations and workqueues, process payments and medical records, and maintain daily office operations to ensure compliance and efficient patient flow.
KPUrgent Care Receptionist
Kaiser Permanente
May 2002 - Apr 2025 (22 years 11 months)
Provided front-desk and administrative support for urgent care, improving customer service by 20%, managing cash transmittals, coordinating medical records, and assisting clinical staff to ensure timely patient care.
AMReceived, sorted, scanned, and prepared inventory for delivery using handheld devices; built and moved pallets, handled truck deliveries, and followed safety and operational procedures in a fast-paced warehouse.
KPHotline Referral Specialist
Kaiser Permanente
May 2000 - May 2002 (2 years)
Served as primary contact for provider services, coordinated case management and transfers between facilities, verified enrollment/eligibility, and initiated pre-certifications to ensure appropriate levels of care.
Education
Degrees, certifications, and relevant coursework
TUThe George Washington University
Master of Science, Public Health
2000 - 2002
Completed a Master of Science in Public Health with emphasis on health promotion and disease prevention.
DUDillard University
Bachelor of Science, Public Health Administration
1996 - 1999
Completed a Bachelor of Science in Public Health Administration focusing on public health principles and administration.
Availability
Location
United StatesAuthorized to work in
Job categories
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