Open to opportunities

Jacquelyn Williams

@jacquelynwilliams

Message

I’m a front desk and office coordinator focused on accurate patient support, scheduling, and documentation.

Zimbabwe

Message

What I'm looking for

I’m looking for a fast-paced healthcare front office role where I can support patients with accurate check-in/out, insurance verification, scheduling, and records while contributing to a welcoming, organized team.

I’m a patient-centered front desk professional and office coordinator who thrives in fast-paced, high-volume environments. I bring detail-oriented support across check-in and check-out, documentation, scheduling, and records handling to ensure everything runs smoothly and accurately.

In call center customer service, I handled high volumes of inbound calls for Sears Rewards, resolved escalated issues as Tier 2 support, de-escalated concerns with clear communication, and documented interactions for accurate follow-through. I also navigated internal systems to review accounts and adjust rewards points when appropriate.

In my office coordination work, I managed daily front office operations, handled mail and event coordination, maintained inventory, and supported check processing and deposits. Currently, I verify insurance eligibility, manage referrals, imaging, and lab orders, scrub provider schedules, and process medical records with a strong attention to compliance and patient needs.

Experience

Work history, roles, and key accomplishments

Current

Front Desk Staff

Current

Ascension Medical Group

May 2025 - Present (1 year 1 month)

Performed patient check-in and check-out for 80–100 patients daily, verifying demographics, collecting co-pays, and issuing receipts. Managed insurance eligibility, scheduling, referral coordination, provider schedule accuracy, and medical records processing while providing patient-centered service in a fast-paced clinical setting.

Patient Check In Scheduling Insurance Verification Medical Records Processing Referral Coordination Data Entry In Electronic Charts Payment Processing

Office Coordinator

Empowerme Wellness

Mar 2023 - May 2025 (2 years 2 months)

Managed daily front office operations, maintaining organization, office supply inventory, and efficient mail handling. Coordinated office events and processed check payments and deposits with accurate Excel record-keeping and documentation.

Office Administration Inventory Management Document Scanning Records Management Event Coordination Front Desk Reception

Call Representative

Sears Call Center

Jul 2017 - Aug 2018 (1 year 1 month)

Handled high-volume inbound customer calls for the Sears Rewards program, resolving points discrepancies and redemption/navigation questions. Served as Tier 2 support by de-escalating issues, documenting escalations, and coordinating with Tier 3 to resolve complex cases.

Customer Service Call Center Support Rewards Program Support Escalation Management De escalation Documentation Problem Solving