Open to opportunities

Kerry Hurwitch

@kerryhurwitch

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Driven Account Manager enhancing customer experience and fostering relationships.

United States

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What I'm looking for

I seek a role that values customer relationships and offers growth opportunities.

I am a driven Account Manager with a proven record in enhancing customer experience and fostering strong relationships. My expertise lies in leveraging CRM tools to manage accounts, forecast growth, and track customer interactions. I have demonstrated the ability to lead cross-functional teams toward achieving key performance objectives while maintaining high levels of customer satisfaction. My success in implementing strategies that improve client retention rates and promote substantial business growth speaks to my commitment to excellence.

In my recent role as Customer Success Manager at BPM LLP, I acted as the client liaison, understanding unique customer goals and providing tailored solutions. I proactively engaged with customers, ensuring they maximize the value of our services. My experience overseeing the service desk and advocating for customer needs has equipped me with a comprehensive understanding of the industry trends and best practices necessary for continuous improvement in customer success strategies.

Previously, as the Director of Technology at Saint Columbkille Partnership School, I was responsible for all technology operations for a school of 410 students. I successfully managed strategic planning, budget, and implementation of technology infrastructure. My ability to adapt during the COVID-19 pandemic, setting up the school for online learning in a matter of days, showcases my dedication and problem-solving skills in high-pressure situations.

Experience

Work history, roles, and key accomplishments

Customer Success Manager

BPM LLP

Jul 2022 - May 2024 (1 year 10 months)

Served as the main point of contact for clients, ensuring they maximize the value of services. Onboarded new customers, conducted regular check-ins, and advocated for customer needs within the organization. Oversaw service desk operations and tracked key metrics related to customer satisfaction and retention.

Customer Success Account Management CRM Software Customer Retention Strategic Planning Collaboration Conflict Resolution

Director of Technology

Saint Columbkille Partnership School

May 2019 - Jun 2022 (3 years 1 month)

Managed all technology for a pre-K to Grade 8 school, overseeing strategic planning, budget, and daily operations. Provided professional development for faculty and facilitated training for educational software. Successfully transitioned the school to online learning during COVID-19.

Project Management Strategic Planning Relationship Management Collaboration Critical Thinking

Sales Manager

Oxford & Associates, Inc.

Promoted from technical recruiter to sales manager, overseeing a team of sales representatives and recruiters. Contributed to business growth through effective team management and strategic sales initiatives.

Sales Management Team Leadership Recruitment Strategic Planning Communication Negotiation Relationship Management Customer Retention

Owner/Technology Consultant

Techmom

Mar 2010 - May 2022 (12 years 2 months)

Founded a technology consulting company providing IT solutions for small businesses. Managed client relationships and addressed various technical needs including networking, software implementation, and user support. Conducted seminars on technology use and internet safety.

Networking Software Implementation Technical Support Empathy

Electronic Business Consultant

Genuity, Inc.

Managed sales for web hosting and internet security services across the Southeast territory. Consistently met and exceeded sales quotas, contributing to the growth of the company's market presence.

Sales Negotiation Strategic Planning Communication Customer Retention

Sales Representative

AGFA

Sold products to the graphic arts and printing community through a dealer network, focusing on building relationships and meeting customer needs.

Sales Negotiation Relationship Management Communication Strategic Planning Customer Retention Conflict Resolution

Education

Degrees, certifications, and relevant coursework

Bentley University

Associate Degree, Paralegal Studies

Grade: Magna Cum Laude

Earned an Associate Degree in Paralegal Studies, graduating Magna Cum Laude. The program provided a strong foundation in legal principles and practices, preparing me for a career in legal assistance and support.