Kerry Hearne
@kerryhearne
I keep retail operations running smoothly through customer service, merchandising, and shift leadership.
United KingdomWhat I'm looking for
I've supported customers and day-to-day store operations at Dunelm in Liverpool since 2013, recommending products, processing deliveries, and maintaining attractive merchandising and seasonal displays.
I'm trusted to step in as Duty Manager, managing staff on shift, resolving customer complaints, completing opening and closing procedures, and reconciling the safe.
Previously, at McDonald's in Liverpool, I trained colleagues on food safety, hygiene, and customer service while coaching team members and maintaining standards during busy periods.
Across retail and hospitality, I bring more than 10 years of experience in cash handling, stock management, staff support, and front- and back-of-house operations.
Experience
Work history, roles, and key accomplishments
Retail Sales Assistant
Dunelm
Nov 2013 - Present (12 years 9 months)
Advise and assist customers with product recommendations to increase sales, process deliveries, and maintain store appearance through merchandising. Act as stand-in Duty Manager, manage staff on shift, handle customer complaints, and complete opening and closing procedures including safe reconciliation.
Education
Degrees, certifications, and relevant coursework
Riverside College Halton
NVQ Level 2, Hairdressing
2010 - 2012
Completed an NVQ Level 2 in Hairdressing and Level 2 Functional Skills in English and Maths.
Tech stack
Software and tools used professionally
Availability
Location
United KingdomAuthorized to work in
Job categories
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