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Kermina Ishak

@kerminaishak

IT Lead at The Greek Campus, managing IT operations across 11 branches and resolving hardware, software, and network issues.

Egypt

Message

At The Greek Campus, I manage IT operations across 11 branches, helping keep network connectivity seamless and resolving technical issues quickly.

I troubleshoot hardware, software, and network problems, and support IT infrastructure maintenance and process improvements.

At MQR Workspaces, I progressed from Experience Officer to Senior Experience Officer. I supervised Experience Officers, coached the team, audited daily operations, and worked to maintain service quality.

Earlier, I organized events at RC Just Kiddin and led AIESEC Egypt’s Incoming Global Talent team, facilitating internships and securing collaborations with local businesses.

Experience

Work history, roles, and key accomplishments

Current

Junior IT Lead

Current

The Greek Campus

Mar 2025 - Present (1 year 7 months)

Manage IT operations across 11 branches, ensuring seamless network connectivity and quick resolution of technical issues. Support IT infrastructure maintenance and contribute to process improvements for operational efficiency.

IT Support Network Administration Troubleshooting Hardware Software Infrastructure Maintenance

Senior Experience Officer

MQR Workspaces

Jan 2023 - Dec 2024 (1 year 11 months)

Supervised a team of Experience Officers, providing coaching, auditing daily operations, and ensuring service quality standards. Drove branch sales performance, consistently achieving and exceeding quarterly targets.

Team Management Coaching Operations Sales Customer Experience Workflow Optimization

Experience Officer

MQR Workspaces

Jan 2022 - Dec 2023 (1 year 11 months)

Handled daily branch operations, ensuring smooth client experiences and high service standards. Supported sales efforts, contributing to steady revenue growth.

Customer Experience Client Relations Sales Operations Problem Solving

Team Leader, Incoming Global Talent

AIESEC Egypt

Jan 2021 - Dec 2022 (1 year 11 months)

Led a team to facilitate international internships, building partnerships with local companies. Negotiated and secured collaborations with businesses to support incoming global talent programs.

Leadership Team Management Partnership Building Negotiation Cross Cultural Communication

Event Organizer

RC Just Kiddin

Feb 2022 - Oct 2022 (8 months)

Coordinated and executed events, ensuring smooth operations and client satisfaction. Collaborated with vendors, suppliers, and internal teams to deliver successful events.

Event Planning Coordination Vendor Management Logistics Onsite Support