Open to opportunities

Keriquoise Pouncy

@keriquoisepouncy

Message

Customer-focused front desk supervisor with pharmacy training and strong operations experience.

United States

Message

What I'm looking for

I am seeking a patient-focused healthcare role where I can apply my supervisory experience and pharmacy training, contribute to efficient operations, and grow professionally in a supportive team environment.

I am a front desk supervisor with hands-on experience managing reception operations, scheduling staff, and ensuring smooth patient flow in a healthcare setting. I have supervised front desk teams, handled patient check-ins/outs, insurance verification, and billing coordination while maintaining high customer service standards.

I also trained as a pharmacy technician at Walgreens, learning prescription processing with the Intercom Plus system, compliance with regulations, and patient support at the pharmacy counter. I hold a high school diploma and certifications including Pharmacy Tech Trainee, HIPAA & BBP, reflecting my commitment to safe, compliant patient care.

Experience

Work history, roles, and key accomplishments

Current

Front Desk Supervisor

Current

Vision Source of Crystal Falls

Jan 2020 - Present (5 years 11 months)

Supervised and scheduled front desk staff to ensure efficient patient flow and timely appointment scheduling; oversaw check-ins/outs, insurance verification, and billing coordination to improve service quality.

Patient Scheduling Insurance Verification Billing Coordination Customer Service Scheduling Office Operations

Pharmacy Tech Trainee

Walgreens Pharmacy

Jan 2025 - Dec 2025 (11 months)

Assisted licensed pharmacists in filling prescriptions and processing new and refill prescriptions using Intercom Plus, ensuring accuracy and regulatory compliance while supporting patient interactions at the counter.

Intercom Pharmacy Operations Regulatory Compliance Medication Accuracy