Open to opportunities

dorika saint germain

@dorikasaintgermain

Receptionist and healthcare support professional delivering organized front-desk service, documentation, and patient-ready coordination.

United States

Message

What I'm looking for

I’m looking for a healthcare or customer-focused front-desk role where I can use my documentation, phone/visitor support, and customer service strengths to help residents and patients smoothly.

I’m a healthcare-focused front-desk and support professional with experience across patient-facing environments. At CVS Pharmacy, I supported both the sales floor and pharmacy by accurately processing customer transactions, managing the cash drawer, maintaining sales floor and pharmacy inventory, and reading and interpreting physician’s medication and orders.

Since September 2024, I’ve served as a guest services/receptionist at futurecare cherrywood, answering and directing phone calls, greeting visitors, supporting resident entry and discharge documentation, and sorting and distributing mail. I bring strong documentation and record keeping skills, active listening, and crisis and emergency response readiness, reinforced by my FEMA IS-368 certification, Maryland medication technician license, and Hubspot certification while working toward my B.S. in Psychology with a public health minor.

Experience

Work history, roles, and key accomplishments

Current

Guest Services Receptionist

Current

FutureCare Cherrywood

Sep 2024 - Present (1 year 9 months)

Answered and directed phone calls while greeting visitors and supporting resident entry and discharge documentation. Managed reception mail sorting and distribution and provided ongoing clerical support to maintain a well-organized front desk.

Clerical Support Customer Service Time Management Interpersonal Communication

Cashier & Pharmacy Trainee

CVS Pharmacy

Dec 2021 - Sep 2022 (9 months)

Accurately processed customer transactions and maintained cash drawer records while supporting sales floor operations and inventory. Prepared medications for delivery by interpreting physician orders, creating labels, and assembling solutions for pharmacist dispensing.

Cash Handling Interpreting Physician Orders Inventory Management Pre Labeling Customer Service

Education

Degrees, certifications, and relevant coursework

Towson University

Bachelor of Science, Psychology

2022 -

Activities and societies: Public health minor; Relevant coursework included A+ in Health Care in the USA, B+ in Healthcare Management and Research Methods, A in Behavioral Statistics, A in Psychopathology and Human Development, A+ in Social Psychology, A+ in Behavioral Statistics

Pursuing a B.S. in Psychology with a public health minor at Towson University. Completed multiple relevant courses in healthcare, behavioral sciences, statistics, and research methods with high grades.

Eastern Technical High School

High School Diploma, High School Education

2018 - 2022

Activities and societies: Honor Roll student; 6+ Perfect attendance awards; Black Student Union Board Member; Model UN student

Earned a High School Diploma from Eastern Technical High School, graduating while maintaining Honor Roll status. Recognized with 6+ perfect attendance awards and held leadership roles in student organizations.