Keri Bartow
@keribartow
Customer service professional specializing in issue resolution, financial transactions, and compliant health regulation training.
What I'm looking for
I’m a customer service professional with a proven track record in issue resolution, financial transactions, and building strong relationships through effective communication. I’m known for greeting clients with a respectful attitude, maintaining rapport, and keeping interactions organized and up to date.
In my current role as a Receptionist, I handle incoming calls, direct callers appropriately, and manage detailed records of inquiries and complaints. I resolve customer issues by listening carefully, using de-escalation techniques when needed, and providing solutions that fit each person’s needs.
I also help ensure operational compliance by maintaining health regulation adherence and training new staff on service techniques and food handling procedures. I bring adaptability and clerical support strengths, including accurate data entry, cashier duties when required, and coordinating with other departments to support efficient customer service.
Experience
Work history, roles, and key accomplishments
Receptionist
Solon Animal Hospital
Jan 2026 - Present (5 months)
Greeted clients, resolved complaints, and handled escalated calls by actively listening and applying de-escalation techniques to drive positive outcomes. Managed incoming calls, accurate data entry, and coordination with staff while maintaining health regulation adherence and training new personnel.
Customer Service Rep
True North
Jan 2020 - Jan 2026 (6 years)
Ensured food safety and equipment operational compliance by maintaining refrigeration and heating systems and keeping products within FDA regulations. Trained and mentored new employees, handled cashier duties with accuracy, validated orders, and completed shift paperwork.
Education
Degrees, certifications, and relevant coursework
True North
Customer Service
2020 - 2026
Worked as a Customer Service Representative at True North in Cuyahoga Falls, OH from 2020 to 2026.
Brecksville-Broadview Heights High School
Attended Brecksville-Broadview Heights High School.
Availability
Location
Authorized to work in
Job categories
Skills
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