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Kerensa Davies

@kerensadavies

Operations and business support professional who improved customer operations at Blood Records with practical spreadsheet-based tracking systems.

United Kingdom

Message

What I'm looking for

I'm looking for a permanent, full-time remote opportunity where I can combine my operational, administrative, customer, and technical skills. I'm particularly interested in Operations Administration, Business Support, Customer Operations, Data Administration, and Systems Support roles.

At Blood Records, I managed customer enquiries and supported colleagues with operational queries, systems, and information. I maintained business data and created Google Sheets systems with formulas and scripts to improve tracking and streamline repetitive administrative processes.

In freelance and project-based work, I check and correct data, conduct digital research, and compile findings into status and asset reports. I’ve also administered digital content at LESSONFLIX and processed client datasets into formula-driven spreadsheets at WHISTLING WREN.

Experience

Work history, roles, and key accomplishments

Current

Freelance & Project-Based Work

Current

Self Employed

Jan 2026 - Present (9 months)

Undertook freelance administrative, data, and research assignments, including data correction, open-source intelligence research, and AI capability testing.

Data Entry Data Auditing OSINT Research AI Tools Google Sheets BigQuery

Customer Service Manager

Bad World

Jan 2024 - Dec 2026 (2 years 11 months)

Provided customer service and operational support for a sister company, applying established systems and processes during staff absences and high demand periods.

Customer Service Operational Support Zendesk Shopify Google Workspace

Customer Service Manager

Blood Records

Jan 2021 - Dec 2026 (5 years 11 months)

Managed customer enquiries and supported colleagues with operational queries. Maintained business data, tracked feedback, and developed spreadsheet systems using Google Sheets and BigQuery.

Zendesk Shopify Google Workspace Google Sheets BigQuery Spreadsheet Formulas Scripting Data Management

Digital Content & Data Administration

Lessonflix

Jan 2021 - Dec 2025 (4 years 11 months)

Managed CMS data entry and administration, audited and uploaded video lessons, and structured data for online collections. Used AI tools to create educational content.

CMS Administration Data Entry Data Auditing AI Tools Content Management

Data Entry & Spreadsheet Administration

Whistling Wren

Jan 2022 - Dec 2023 (1 year 11 months)

Processed client datasets into formula-driven Excel spreadsheets, audited information for accuracy, and used Photoshop templates to create finished materials.

Excel Spreadsheet Formulas Data Entry Data Auditing Photoshop

Customer Services & Administrative Support

GSINSTYLE

Jan 2020 - Dec 2022 (2 years 11 months)

Responded to customer enquiries on the Amazon platform, assisted with order-related queries, and performed PA-style administrative duties including booking experiences and scheduling services.

Customer Service Amazon Administrative Support Scheduling