Kenziah User
@kenziah
Consumer Operations Analyst I at Axos Bank, investigating account issues and supporting customers across banking products.
United StatesWhat I'm looking for
At Axos Bank, I support customers with questions about IRAs, rollovers, transfers, savings, checking, and deposit accounts. I research account and transaction issues, document interactions in Salesforce, and help determine resolutions or escalation paths.
Previously, through TTEC at Bank of America, I provided bilingual English and Spanish customer support, securely researching account activity and resolving inquiries. I navigated internal banking systems and explained products and account features while following security and privacy procedures.
Earlier, as a Recreation Assistant at US Navy, I supported programs and events and recommended process improvements that contributed to approximately $25K in increased revenue. I’m pursuing the IIBA Entry Certificate in Business Analysis (ECBA), with a developing focus on financial operations, business analysis, and process improvement.
Experience
Work history, roles, and key accomplishments
* Support customers through phone, live chat, email, and secure messaging, addressing inquiries involving IRAs, rollovers, account transfers, liquidations, trusts, high-yield savings, checking, and deposit accounts.
* Investigate account and transaction issues by researching account activity, clarifying customer concerns, navigating internal systems, and determining appropriate resolutions or esc
Deliver bilingual (English/Spanish) customer support for Bank of America clients while securely handling sensitive financial and personal information in compliance with security and privacy procedures.
Authenticate customer identities and securely access accounts to research issues, review account activity, and deliver accurate resolutions, improving first-call resolution.
Navigate multiple intern
Professional development
Career Break
Mar 2025 - Apr 2026 (1 year 1 month)
Worked as Professional development at Career Break.
Voluntary work
Career Break
Mar 2024 - Jan 2025 (10 months)
Volunteer work at an animal sanctuary. Took care of the animals, fed them, cleaned their spaces. Did some freelance social media representation.
• Edited and curated original and shared content to align with the brand’s voice and mission of advocating for animals
• Ensured accessibility by prioritizing inclusive and engaging content for diverse audiences
• Coordinated outreach efforts to promote content and expand audience engagement
• Produced and edited short-form and long-form videos for various platforms, maintaining a consiste
• Worked in a fast-paced logistics environment, where safety and efficiency were top priorities
• Worked in a busy warehouse setting, loading and unloading packages with speed and accuracy
• Followed safety guidelines and kept the workspace clean and organized
• Helped the team stay on schedule by meeting daily deadlines and supporting smooth operations.
Supported daily recreation, hospitality, and customer service operations while ensuring smooth delivery of programs and services.
Coordinated logistics and operational support for large-scale events, activities, and community programs.
Managed program support activities including scheduling, participant coordination, and service delivery improvements.
Identified operational inefficiencies and reco
Education
Degrees, certifications, and relevant coursework
Long Beach City College
Political Science
2012 - 2013
Tech stack
Software and tools used professionally
Availability
Location
United StatesAuthorized to work in
Salary expectations
Social media
Job categories
Interested in hiring Kenziah?
You can contact Kenziah and 90k+ other talented remote workers on Himalayas.
Message KenziahGet matched with your dream remote job
Sign up now and join over 250,000+ remote workers who receive personalized job alerts, curated job matches, and more for free!
