KWKenny Wade
@kennywade
Goal-oriented customer service professional with data analytics skills.
United StatesWhat I'm looking for
I am a dedicated customer service professional with extensive experience in ensuring customer satisfaction and managing inquiries effectively. My journey in customer service began at GNC, where I coordinated store activities and supervised sales, honing my ability to provide exceptional service. I then advanced to roles at SafeHealth LLC and SMBH Health Supplements, where I focused on data collection and processing while maintaining a secure and dependable analytics framework.
Currently, I am pursuing a Bachelor's degree in Health Information Management at the University of Maryland, which complements my Certificate in Data Analytics from the University of Delhi. I believe in the vision of any organization I work with and strive to contribute positively to team dynamics. My goal is to always aim high and exceed expectations in every role I undertake.
Experience
Work history, roles, and key accomplishments
Customer Service Professional
SMBH Health Supplements
Sep 2020 - Present (4 years 9 months)
Attended to customer needs, requests, and inquiries, ensuring a total, satisfactory experience. Performed data collection and processing, ensuring secure access and dependable analytics and management.
Customer Service Specialist II
SafeHealth LLC
Nov 2017 - Mar 2021 (3 years 4 months)
Handled inquiries and feedback from customers, ensuring clarity and addressing necessary details. Resolved complex issues and complaints from customers.
Assistant Manager
GNC - General Nutrition Center
Feb 2014 - Oct 2017 (3 years 8 months)
Coordinated store activities and ensured accurate information was provided to customers. Supervised sales and service offerings, and maintained store appearance.
Education
Degrees, certifications, and relevant coursework
University of Maryland
Bachelor's degree, Health Information Management
Currently pursuing a Bachelor's degree in Health Information Management. This program focuses on the principles and practices of managing health information systems and data.
University of Delhi, India
Certificate, Data Analytics
Completed a remote certificate program in Data Analytics. This course provided comprehensive training in data collection, processing, and analysis techniques.
University of Delhi
Certificate, Data Analytics
Completed a remote certificate program in Data Analytics. This course covered various aspects of data analysis and processing.
Tech stack
Software and tools used professionally
Availability
Location
United StatesAuthorized to work in
Job categories
Interested in hiring Kenny?
You can contact Kenny and 90k+ other talented remote workers on Himalayas.
Message KennyFind your dream job
Sign up now and join over 85,000 remote workers who receive personalized job alerts, curated job matches, and more for free!
