kenny show
@kennyshow
Customer Support Specialist at Leadway Assurance handling customer enquiries, bookings, account issues, and refunds.
NigeriaWhat I'm looking for
At Leadway Assurance, I handle customer enquiries through chat, WhatsApp, and email, and assist members with bookings, account issues, and refund requests. I also support staff and make sure each customer interaction is closed with clear written communication.
At First Bank Plc, I supported an average of 25 customers daily and maintained a 99% CSAT score. I used CRM platforms and Microsoft Excel to manage records, track service metrics, and resolve customer issues.
Experience
Work history, roles, and key accomplishments
Customer Support Specialist
Leadway Assurance
Jan 2026 - Present (9 months)
Handles customer enquiries through chat, WhatsApp, and email, providing professional support. Assists members with bookings, account issues, and refund requests with strong judgment and independent decision-making.
Customer Service Specialist
First Bank Plc
Jun 2020 - May 2026 (5 years 11 months)
Delivered outstanding digital and remote support to an average of 25 customers daily while maintaining a 99% CSAT score. Managed customer records, account verifications, and database updates with high accuracy and strict confidentiality.
Customer Service Executive
First Bank Plc
Sep 2014 - May 2020 (5 years 8 months)
Handled high volumes of customer documentation, account updates, and query resolution with meticulous attention to detail. Assisted clients with digital banking onboarding, account maintenance, and transaction support across digital channels.
Education
Degrees, certifications, and relevant coursework
CPN
Certificate, International Bank Management
Certificate in International Bank Management from CPN, completed in 2022.
Federal University of Agriculture, Abeokuta
Bachelor of Science, Computer Science
Bachelor of Science in Computer Science from Federal University of Agriculture, Abeokuta, completed in 2018.
Tech stack
Software and tools used professionally
Availability
Location
NigeriaAuthorized to work in
Salary expectations
Social media
Interested in hiring kenny?
You can contact kenny and 90k+ other talented remote workers on Himalayas.
Message kennyGet matched with your dream remote job
Sign up now and join over 250,000+ remote workers who receive personalized job alerts, curated job matches, and more for free!
