Looking for a job

Abd-samad Abimbola

@abd-samadabimbola

Customer service representative at Leadway Health who handled 80–100 daily contacts and kept first responses under 15 minutes.

Nigeria

Message

What I'm looking for

I'm available for U.S. business hours from Lagos and am looking for a role where I can support customers across phone, email, and live chat, follow tickets through to resolution, and provide reliable follow-up.

At Leadway Health, I handled 80–100 customer contacts a day by phone, email, and live chat, keeping average first response under 15 minutes. I logged cases in Zendesk and Salesforce, followed open tickets through to resolution, and connected customers with different health plans when their needs changed.

At Access Bank, I handled account queries, card disputes, transaction problems, and service requests. I recorded cases and outcomes in the CRM and Excel, and had zero compliance incidents in 20 months under strict data protection rules.

Experience

Work history, roles, and key accomplishments

Customer Support and Client Operations Specialist

Leadway Health

Feb 2024 - Aug 2026 (2 years 6 months)

Handled 80-100 inbound contacts daily via phone, email, and live chat, resolving coverage disputes, claim denials, and billing complaints. Maintained detailed CRM records and worked open ticket queues to ensure resolution.

Zendesk Salesforce Service Cloud HubSpot Zoho Desk CRM Ticketing Inbound Calls Outbound Calls Live Chat Email Support Upselling Escalation Management

Customer Service Representative

Access Bank

Jan 2022 - Aug 2023 (1 year 7 months)

Handled 70-80 contacts daily, including account queries, card disputes, and transaction problems. Maintained zero compliance incidents over 20 months while recording cases in CRM and Excel.

CRM Excel Customer Service Customer Account Queries Card Disputes Transaction Issues Data Protection