Kenny Helen
@kennyhelen
I streamline customer support, administration, and client workflows through responsive communication and automation.
NigeriaWhat I'm looking for
At Exquisite Enterprise, I provide administrative and client support across account management, coordinating communication, follow-ups, documentation, and proactive account updates. Previously at TrustedClean Tech, I designed a customer service bot that increased qualified leads by 35% and reduced manual data entry by 30%.
I've supported inboxes, calendars, data entry, website updates, and visual content creation at Latam Enterprise, maintaining 98% data-entry accuracy across 400+ monthly entries and reducing email response times by 20%. I use CRM, project-management, and automation tools to keep tasks organised and service delivery on track.
Experience
Work history, roles, and key accomplishments
Virtual Assistant & Client Support Officer
Exquisite Enterprise
Jul 2024 - Present (2 years 1 month)
Provided administrative and client support across account management activities, handling client communication, follow-ups, and documentation. Built and maintained strong client relationships and coordinated administrative workflows.
Customer Support and Virtual Assistant
Latam Enterprise
Mar 2024 - Jul 2024 (4 months)
Delivered a 98% accuracy rate in data entry tasks by implementing a double-checking system, handling over 400 entries per month. Managed 40+ daily emails, reducing response times by 20%, and designed visual content using Canva.
Customer Relationship Manager
TrustedClean Tech
Aug 2023 - Feb 2024 (6 months)
Designed and implemented a customer service bot, automating responses and contributing to a 35% increase in qualified leads. Integrated the bot with CRM tools, reducing manual data entry by 30%, and oversaw administrative operations.
Education
Degrees, certifications, and relevant coursework
Obafemi Awolowo University
Bachelor of Science, Geology
Bachelor of Science in Geology from Obafemi Awolowo University, completed in 2021.
Tech stack
Software and tools used professionally
Availability
Location
NigeriaAuthorized to work in
Job categories
Skills
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