Steven Macchia

Oversee compliance operations across GDPR, CCPA, DSA, privacy governance, DPIAs, ROPA, DSARs, data retention, and vendor governance

- Manage and enhance Trust & Safety programs supporting moderation of millions of user-generated videos, photos, and text entries weekly
- Help mature moderation infrastructure, including OCR/Hive systems, risky-content detection, scanning improvements, reputation sy

Oversee compliance operations across GDPR, CCPA, DSA, privacy governance, DPIAs, ROPA, DSARs, data retention, and vendor governance. Manage and enhance Trust & Safety programs supporting moderation of millions of user-generated videos, photos, and text entries weekly.

- Facilitated migration of content moderation and AI scanning solutions for visual and text content, mainly in short form video
- 0 to 1 a full social platform reputation system for users to save nearly >100k annually to scale.
- Aggregates data from multiple applications and safety platforms to suggest changes to increase user retention.
-Analyze data in areas of chat, social posting, user intera

- Coordinates across multiple teams to create a safe, global platform for video game players to express themselves.
- Navigated partnerships with Safety organizations across the industry.
- Developed partnership with NCMEC to keep children safe on Medal.
- Created community and implementation standards from scratch for a global social platform.
- Analyzes user trends and data to ma

- Program Manager between Social Media, Trust and Safety, and Technical Support teams.
- Created and managed the Community and Social Media team for Medal.tv.
- Created and managed the Trust and Safety team for Medal.tv.
- Forged partnerships with Trust and Safety organizations to work on creating internet-wide safety standards and procedures for social platforms.
- Developed Commu

- Acted as manager for three teams with up to 60 employees.
- Stayed abreast of latest community management trends on social media and streaming platforms.
- Developed a deep understanding of social media management tools and platforms.
- Worked collaboratively with a team to balance a demanding workload in a high-risk, high-volume environment focused on community interaction and engag

- Created and maintained a community on the world's largest gaming platform.
- Coordinated annual fundraising efforts for Gaming Community Expo, raising millions of dollars from hundreds of content creators over four years.
- Cultivated a community using multiple social media platforms, from Discord, Twitter, Twitch Facebook, to Instagram.
- Maintained a presence in content creation on

• Used internal forums and external social media platforms to help grow and cultivate a community on a third party game server hosting website.
• Provide outstanding technical support for 1000's of customers on a daily basis.
• Database management using MySQL
• Provide email and ticket support using ZenDesk and Tawk.To
• Responsible for maintaining integrity of 1000's of servers
• Worksnaps and R

• Maintain individualized, professional exercise and diet programs for up to 30 high-end clients.
• Create, personalize and execute plans for each client to quickly and efficiently produce results
• Ensure confidentiality with high-level clients