Kenneth Scott
@kennethscott1
I resolve high-volume Tier 1 IT issues across Windows, VPN, Citrix, and Active Directory.
United StatesWhat I'm looking for
I've provided Tier 1 IT support for VA users at General Dynamics Information Technology, troubleshooting Windows 10/11, VPN, Citrix, remote access, and Active Directory account issues.
I bring more than four years of high-volume support experience, including handling 75+ inbound calls daily at Computer World Services. I'm HDI Support Center Analyst certified, hold a Google Cybersecurity Certificate, and am pursuing CompTIA Network+.
Experience
Work history, roles, and key accomplishments
Provided Tier 1 IT support for VA users via phone and remote tools. Troubleshot Windows 10/11, VPN, Citrix, and remote access issues, and managed Active Directory accounts.
Education
Degrees, certifications, and relevant coursework
Union College
Bachelor of Business Administration, Business Administration
Grade: 4.0
Pursued a Bachelor of Business Administration with a 4.0 GPA.
Tech stack
Software and tools used professionally
Availability
Location
United StatesAuthorized to work in
Job categories
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