Reminae Jefferson

At GDIT, I provide remote technical support for end users in a federal contract environment, resolving hardware, software, network, application, VPN, Microsoft 365, Outlook, and workstation issues.

I use Active Directory to manage accounts, reset passwords, unlock users, and update group memberships. I also create and manage ServiceNow incidents, meet SLA targets, and follow issues through to resolution.

Previously, I led a GDIT data entry team supporting FEMA operations, monitoring productivity, accuracy, and quality in a high-volume, deadline-driven environment. I trained and coached team members, partnered with management on process improvements, and maintained data integrity.

My background in benefits support, customer service, and retail has strengthened my ability to communicate clearly, solve problems empathetically, and create a welcoming, efficient experience.