At Pete’sMobile, I managed logistics, scheduling, and routing for AAA light-service calls across eight contractor stations. I scheduled and routed calls for as many as 25 technicians at a time, balancing availability, location, and workload.
I used multiple dispatch platforms, including Salesforce, to monitor active calls, assign work, and adjust routes. I also kept daily dispatch operations organized and moving efficiently.
At American Automobile Association (AAA), I oversaw regional service-call dispatch across Florida. I reassigned work between stations when it could improve response time or coverage, corrected call-entry and dispatch information, and trained team members on Emergency Road Service procedures and systems.
