Kenneth Apego

I am a detail-oriented virtual administrative assistant and customer service professional with over two years in customer service, three years in hospitality operations, and remote VA experience. I specialize in inbox and calendar management, data entry, content moderation, and task coordination.

At Teleperformance I acted as point of contact after six months, supported a team of content moderators, handled complex escalations, and upheld TikTok policy compliance. In hospitality I improved customer satisfaction, reduced fraudulent guest incidents by 30%, and increased repeat bookings through informed recommendations.

As a remote VA I implemented a task management tool that cut administrative time by 15% in three months, established regular check-ins that improved team communication by 20%, and created a digital filing system that reduced document retrieval time by 40%.

I bring strong written and verbal communication, empathy, and a proactive problem-solving approach. I seek a flexible support role where I can reliably streamline daily operations and contribute measurable efficiency gains.