@kennethangelocerezo
Team Leader at Buwelo who supported customer service teams handling escalations and daily operations.
PhilippinesAt Buwelo, I supported team members handling customer concerns and difficult cases, helping the team meet KPIs and maintain smooth daily operations.
Before becoming Team Leader, I provided B2B customer support through email and chat, resolving customer cases involving account concerns and orders. At That’s Great News, I researched potential customers, verified contact information, and sourced email addresses for outreach.
Work history, roles, and key accomplishments
Buwelo
Apr 2026 - Sep 2026 (5 months)
Led and supported team members in handling customer concerns and difficult cases, helping the team meet key performance indicators (KPIs) and maintain smooth daily operations.
Buwelo
Jan 2025 - Apr 2026 (1 year 3 months)
Provided B2B customer support through email and chat, resolving approximately 100 customer cases per week involving account concerns, orders, and other inquiries while maintaining clear and accurate communication.
That's Great News
Jan 2023 - Jul 2023 (6 months)
Conducted online research to identify potential customers, verified contact information, and sourced approximately 30 potential customer email addresses per day for outreach.
Degrees, certifications, and relevant coursework
Bachelor of Elementary Education, Elementary Education
Completed a Bachelor of Elementary Education degree from Gordon College in 2024.
Software and tools used professionally
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