KPKendra Pruitt
@kendrapruitt
Experienced professional in client relations and process improvement.
United StatesWhat I'm looking for
I am an experienced professional with a strong background in client relations, process improvement, and team management. My journey has been marked by a proven ability to lead projects and collaborate with cross-functional teams to enhance operational efficiency. With a Master’s in Communication, I am eager to apply my expertise to drive organizational success.
In my current role as a Senior Process Associate at Infosys, I manage and process large volumes of data, ensuring 100% accuracy in record-keeping. I have been selected to join key projects focused on process improvement and client database management, where I provide insights that drive successful outcomes. My efforts in training new hires have improved onboarding efficiency, and my collaboration with teams has led to significant reductions in workflow delays.
Throughout my career, I have consistently demonstrated my ability to enhance client satisfaction and operational efficiency. From directing clients through application processes to leading teams in case management, I have a track record of achieving high accuracy rates and improving turnaround times. I am passionate about leveraging my skills to contribute to a dynamic organization.
Experience
Work history, roles, and key accomplishments
Senior Process Associate
Infosys (TIAA)
Dec 2023 - Present (1 year 6 months)
Managed and processed large volumes of data with 100% accuracy, contributing to key projects focused on process improvement and client database management. Trained new hires, enhancing onboarding efficiency by 25%, and collaborated with teams to reduce workflow delays by 30%. Streamlined response processes, improving accuracy and processing time.
Process Specialist
Infosys (Oceanview)
May 2023 - Dec 2023 (7 months)
Directed clients through application processes, achieving a 98% success rate in submissions. Analyzed client data to reduce processing errors by 15% and turnaround times by 10 days. Enhanced claim-handling efficiency, improving workflow consistency and client satisfaction scores by 25%.
Case Manager II
Protective Life
Sep 2021 - Jan 2023 (1 year 4 months)
Led the IDA team, improving communication and productivity by 15%. Managed over 100 cases monthly, ensuring accuracy and compliance with regulations. Proactively reduced pending items by 20%, enhancing turnaround times and achieving a 98% audit compliance rate.
Customer Experience Advocate II
Protective Life Insurance
May 2016 - Aug 2021 (5 years 3 months)
Managed high call volumes, resolving over 50 client inquiries daily and achieving a 95% satisfaction rate. Investigated complex issues, reducing resolution times by 15% and consistently surpassing call management quotas, contributing to a 15% improvement in team efficiency.
Education
Degrees, certifications, and relevant coursework
UBUniversity of Alabama at Birmingham
Master’s Degree, Communication Management
2017 - 2019
Completed a Master's Degree in Communication Management, focusing on advanced communication strategies and management principles to enhance organizational effectiveness.
JUJacksonville State University
Bachelor’s Degree, Communication/Public Relations
2010 - 2014
Earned a Bachelor's Degree in Communication/Public Relations, gaining skills in media relations, public speaking, and strategic communication.
Tech stack
Software and tools used professionally
Availability
Location
United StatesAuthorized to work in
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