Open to opportunities

Kendra Johnson

@kendrajohnson2

Message

I lead e-commerce customer operations and remote teams across major marketplaces.

United States

Message

What I'm looking for

I'm seeking a part-time remote opportunity where I can leverage my leadership, e-commerce, and customer operations skills to improve digital workflows, support distributed teams, and deliver strong customer experiences.

At CPO Commerce / Essendant, I lead e-commerce customer experience operations across Amazon, Target, Walmart, and eBay, maintaining a 95% customer satisfaction rating while improving digital workflows and retention.

I've managed distributed teams, coached customer service representatives remotely, and coordinated Marketing, IT, and Warehouse teams through Microsoft Teams. My work includes KPI and NPS tracking, staffing and schedule planning, Zendesk ticket management, escalation resolution, virtual training, and using marketplace data to prevent fulfillment delays during peak volumes.

Experience

Work history, roles, and key accomplishments

Current

E-commerce Customer Experience Supervisor

Current

CPO Commerce / Essendant

Feb 2018 - Present (8 years 7 months)

Oversee and implement digital customer service strategies to optimize the online customer journey and boost retention. Monitor remote team KPIs and drive virtual collaboration across cross-functional teams.