Kendra Hadley
@kendrahadley
Care Coordinator at Sagility connecting Special Needs Plan members with services and Medicare/Medicaid benefits.
United StatesWhat I'm looking for
At Sagility, I conduct health assessments for elderly and chronically ill Special Needs Plan members, connect them with appropriate services, and explain Medicare and Medicaid benefits.
I document member interactions while maintaining HIPAA compliance, and collaborate with healthcare teams to address care gaps and escalate complex issues.
At the Georgia Department of Human Services, I conducted virtual interviews to determine eligibility for Medicaid, SNAP, and public assistance. I guided clients through program requirements and mentored new staff on policy and workflow.
Earlier, at Mercer Medicine, I coordinated patient intake, follow-ups, and telehealth appointments while supporting patients as an advocate. My experience also includes procedural coordination at Decatur Endoscopy Center and remote customer support at Wipro.
Experience
Work history, roles, and key accomplishments
Care Coach – Special Needs Plan
Sagility
Dec 2025 - Present (11 months)
Conduct health assessments and identify care needs for elderly and chronically ill members. Connect members with appropriate services and educate on Medicare/Medicaid benefits.
Eligibility Support Specialist
Georgia Department of Human Services
Jan 2024 - Oct 2025 (1 year 9 months)
Conducted virtual client interviews and determined eligibility for Medicaid, SNAP, and public assistance programs. Guided clients through program requirements and mentored new staff.
Endoscopy Technician
Decatur Endoscopy Center
Jun 2021 - Dec 2024 (3 years 6 months)
Managed patient flow and procedural coordination. Assisted with patient education and department efficiency improvements.
Certified Clinical Medical Assistant
Mercer Medicine
Aug 2019 - Jun 2021 (1 year 10 months)
Coordinated patient intake, follow-ups, and telehealth appointments. Served as patient advocate and maintained accurate EHR documentation.
Remote Customer Service Representative
Wipro
Mar 2019 - Aug 2019 (5 months)
Supported patients and clients remotely, resolving inquiries and documenting interactions.
Specimen Accessioner
LabCorp
Jan 2019 - Mar 2019 (2 months)
Entered and verified specimen data while maintaining confidentiality and compliance.
Education
Degrees, certifications, and relevant coursework
Georgia State University
Bachelor of Arts, Sociology
Bachelor of Arts in Sociology from Georgia State University.
Woodruff Medical Testing and Training
Certified Clinical Medical Assistant, Medical Assisting
Certified Clinical Medical Assistant credential from Woodruff Medical Testing and Training.
Tech stack
Software and tools used professionally
Availability
Location
United StatesAuthorized to work in
Salary expectations
Social media
Job categories
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