Kendra Burpoe
@kendraburpoe
Intake Specialist delivering accurate eligibility support through high-volume client communication.
What I'm looking for
I’m a high-performing Intake Specialist with 5+ years of experience supporting clients through complex systems, including Social Security services. I bring strength in eligibility assessments, documentation, and clear, high-volume communication.
Currently, as an RBT at The Perfect Child LLC / Early Autism Services, I conduct assessments, maintain detailed records, and communicate with families while coordinating care. I’m comfortable managing multiple clients weekly and keeping documentation consistently thorough.
Before that, I worked as a Patient Care Assistant at St. Vincent’s, where I supported 15–25 patients daily by documenting vitals and care updates and collaborating closely with healthcare teams. I learned how to balance urgency, accuracy, and empathy in fast-moving environments.
Earlier, as a Customer Service Rep (GS-5) with SSA, I handled 40–70+ daily calls and assisted with disability inquiries. That role sharpened my ability to handle confidential records and guide clients through complex next steps.
Experience
Work history, roles, and key accomplishments
RBT / Early Autism Services
The Perfect Child LLC
Apr 2024 - Present (2 years 2 months)
Conduct assessments and maintain detailed records for an active caseload. Communicate with families and coordinate care while managing multiple clients weekly.
Customer Service Rep (SSA)
SSA
Jan 2022 - Jan 2023 (1 year)
Handled 40–70+ daily calls for disability inquiries and supported clients with SSA questions. Maintained confidential records while managing high-volume communication.
Patient Care Assistant
St. Vincent's
Jan 2019 - Jan 2023 (4 years)
Supported 15–25 patients daily by documenting vitals and providing care updates. Collaborated with healthcare teams to ensure continuity of patient care.
Education
Degrees, certifications, and relevant coursework
High School (unspecified)
High School Diploma, High School
Earned a High School Diploma; the school name and dates were not provided.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Job categories
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