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Kemar Hardy

@kemarhardy

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I resolve product, fulfillment, and customer issues across healthcare operations.

United States

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What I'm looking for

I'm looking to apply my healthcare product operations experience to resolving complex product, fulfillment, and customer challenges while using data, cross-functional collaboration, and process improvement to improve product adoption and customer outcomes.

At Medline Industries, I resolve 50+ weekly product and order issues across Sales, Product, Support, Planning, and Logistics, improving customer outcomes and minimizing fulfillment disruptions.

I use SAP, Excel, Salesforce, and DART to analyze product availability, identify operational trends, create reports, maintain product cross-reference data, and turn complex issues into practical solutions. I also support Skin Health product adoption through product insights, sales enablement, source-page content updates, and customer escalation management.

I've trained Product Support Specialists and Skin Health sales representatives on operational workflows, product knowledge, cross-referencing, substitutions, and availability solutions. My background also includes data quality and reporting at Accuity and high-volume pharmacy support at CVS Caremark.

Experience

Work history, roles, and key accomplishments

Current

Product Specialist (Product Operations & Sales Enablement)

Current

Medline Industries, Inc.

Sep 2017 - Present (8 years 11 months)

Owns end-to-end resolution of 50+ weekly product and order issues, partnering with Sales, Product, and Support teams to identify root causes and improve customer outcomes. Analyzes SAP data to identify trends affecting product availability and processes 75-100 orders weekly while coordinating with cross-functional teams.