kelvin Muthoni

As a Homecare Scheduler, I coordinate and manage schedules to ensure optimal service delivery. I handle client and staff scheduling requests, communicate with customers to confirm appointments, and maintain accurate records. My role involves collaborating with various departments to improve workflow efficiency and providing excellent customer service.

In my role as a Customer Service Representative for Grubhub, I managed high-volume customer contacts through various channels. I addressed order issues, facilitated communication with restaurant partners, and maintained detailed documentation while adhering to policies for operational excellence.

As a Customer Service Representative for Vacasa, I expertly managed guest reservations and provided personalized support. I responded to guest queries promptly and handled supervisor escalations, ensuring a seamless experience for guests throughout their stay.

Pursued a Bachelor's Degree in Fashion Design and Marketing, focusing on the principles of design, marketing strategies, and consumer behavior in the fashion industry.