Agnes Wangui

I am a highly motivated customer service representative with a diverse background spanning retail, sales, technical support, hospitality, and SaaS. My experience has equipped me with the skills to understand and anticipate customer needs, ensuring their satisfaction at every touchpoint. I am proficient in various tools such as MS Office, Shopify, Zendesk, Gorgias, and Slack, which enhance my ability to deliver exceptional service.

Throughout my career, I have held positions that required me to address client concerns, schedule services, and manage communications effectively. At AlwaysBestCareSeattle, I excelled as a Customer Service Agent/Scheduler, where I was responsible for matching caregivers with clients based on their specific needs. My role involved monitoring telephony and payroll responsibilities, ensuring accurate records, and providing emergency support when necessary.

In my recent position at Grubhub, I supported a high volume of customers through various channels, maintaining a focus on quality service. I have a proven track record of meeting KPIs and producing high-quality work while collaborating with teams to enhance customer experiences. I am eager to bring my skills and dedication to a new opportunity where I can continue to grow and contribute positively.