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Kelvin Busienei

@kelvinbusienei

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Medical billing professional combining ICD/CPT expertise, HIPAA compliance, and revenue-cycle efficiency.

United States

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What I'm looking for

I’m looking for a role where I can process medical claims accurately, code ICD-9/ICD-10 and CPT, resolve billing inquiries, and collaborate with clinicians to improve compliant revenue performance.

I’m a healthcare and billing professional with extensive experience analyzing and validating patient information, diagnoses, and billing data. I’ve built a track record of handling high volumes of records to support revenue goals while maintaining strict confidentiality and security.

In my current role as a Medical Biller at Shared Services Center, I prepare and submit accurate medical claims, respond to billing inquiries, and ensure compliance with HIPAA and evolving coding standards. I also collaborate with physicians and medical coders by interpreting medical reports and assigning ICD-9 and ICD-10 codes to improve billing accuracy and revenue cycle efficiency.

Experience

Work history, roles, and key accomplishments

Current

Medical Biller

Current

Shared Services Center

Jan 2023 - Present (3 years 5 months)

Prepared and submitted accurate medical claims to insurance companies and third-party payers using correct coding and documentation. Responded to billing inquiries and ensured HIPAA compliance while interpreting physician reports to assign ICD-9/ICD-10 codes and support revenue cycle efficiency.

Medical Claims Processing ICD 10 Coding CPT Coding HIPAA compliance Billing Insurance Billing

Customer Service Representative

American Wichita Customer Care

Mar 2022 - Jun 2023 (1 year 3 months)

Resolved customer complaints across phone, email, and chat to maintain satisfaction through prompt, accurate responses. Supported order placements, modifications, cancellations, and tracking to ensure smooth customer transactions.

Order Processing Cancellations Complaint Handling

Product Advisor (Remote)

Teleperformance

Dec 2021 - Apr 2022 (4 months)

Provided remote technical support to customers with troubleshooting guidance related to vehicle parts. Recommended appropriate parts based on requirements and compatibility, handled special orders/back-orders, and supported timely fulfillment.

Technical Support Vehicle Parts Troubleshooting Product Recommendations order fulfillment Customer Service Remote Support

Healthcare Specialist

U.S. Army Reserve

Apr 2015 - Apr 2021 (6 years)

Conducted preventive health assessments and maintained accurate medical records for soldiers while delivering front-line trauma care during emergencies. Trained and instructed personnel in first aid, battlefield trauma care, and basic medical procedures.

Preventive Health Health Assessments Emergency Medical Treatment Hemorrhage Control Airway Management Training & Instruction

Plano Assistant Safety Manager

Impala Transport E-Commerce

Jan 2018 - Dec 2019 (1 year 11 months)

Supported safety compliance across federal and state regulations, including DOT requirements. Performed safety audits and coordinated vehicle maintenance schedules to maintain adherence to safety standards.

Safety Compliance DOT Requirements Safety Audits Compliance Risk Mitigation Documentation