Antonia Ard

Led a remote customer service team to resolve inquiries, process orders and returns, and manage product reservations to improve communication and issue resolution efficiency.

Assigned diagnostic and procedural codes for prosthetic patients, ensuring accurate sequencing and compliant documentation to support proper reimbursement.

Verified insurance coverage including Texas Health, Life and Accident policies and managed patient accounts across seven clinics, posting payments, handling refunds, and overseeing delinquent accounts.

Managed patient medical records including audits, filing, scanning, and timely release of information to ensure documentation accuracy and compliance.

Entered and coded patient services, submitted claims timely, and executed collection efforts to ensure compliance with insurance requirements.

Administered HR functions including personnel reassignment, life insurance coordination, injury notifications, and processing eligibility for promotions and assignments.

Completed MIBC (Medical Insurance Billing and Coding) diploma at Everest Institute, Hobby Campus in Houston in 2013.

Activities and societies: Certificate training: Human Resource Specialist; Typing; Records Management

Completed lower-division baccalaureate/associate-level coursework and certificate training in Human Resource Specialist, typing, and records management at Fort Jackson in 2008.

Activities and societies: President of Crime Stoppers (2007–2008); Vice President, Criminal Justice Internship (2007–2008); Mentor, Mentoring Program (2007–2008)

Earned High School Diploma from Huntsville High School in June 2008 with leadership roles in Crime Stoppers and the Criminal Justice Internship program.