Kelsie O'Connor
@kelsieoconnor
CX Omnichannel Specialist at Whisker troubleshooting customer issues with a 95% success rate.
United StatesWhat I'm looking for
At Whisker, I investigate software, hardware, and network issues through internal tracking systems and customer conversations. I troubleshoot root causes with a 95% success rate.
I handle an average of 23 customer interactions a day across multiple channels, with an average 98% CSAT score. I also work across teams to identify and solve evolving issues.
At Eternal Ink, I managed B2B and B2C customer accounts and processed over 90 orders daily with 100% accuracy using CRM and ERP platforms. I also generated sales data reports and helped reallocate tasks on convention pack projects, reducing pack-out time by 8 hours.
At Terra Kitchen & Cocktails, I provided customer service and trained and assisted new hires through the onboarding program. I’m looking for a role where I can continue expanding my knowledge and growing in my career.
Experience
Work history, roles, and key accomplishments
CX Omnichannel Specialist
Whisker
May 2026 - Present (5 months)
Investigate and diagnose software, hardware, and network-related issues through internal tracking systems and customer communication. Troubleshoot root-cause malfunctions with a 95% success rate and maintain an average of 23 interactions a day across multi-channel platforms with a 98% CSAT score.
Bartender & Server
Terra Kitchen & Cocktails
Nov 2024 - Mar 2026 (1 year 4 months)
Provided high-quality service in a fast-paced environment while maintaining efficiency and accuracy. Managed and balanced large sums of money and trained, assisted, and led new hires through the new-hire program.
B2B & B2C Sales, Conventions, & Customer Support
Eternal Ink
Sep 2021 - Aug 2024 (2 years 11 months)
Managed and oversaw customer accounts, orders, and personal information with secure recordkeeping. Processed over 90 orders daily with 100% accuracy through CRM and ERP platforms, and streamlined convention pack projects by generating sales data reports and reallocating tasks to reduce pack-out time by 8 hours.
Education
Degrees, certifications, and relevant coursework
South Lyon High School
High School Diploma, General Studies
2016 - 2020
Earned a High School Diploma from South Lyon High School from 2016 to 2020.
Tech stack
Software and tools used professionally
Availability
Location
United StatesAuthorized to work in
Salary expectations
Social media
Job categories
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