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Kelsey Spruill

@kelseyspruill

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Detail-oriented HR professional specializing in employee relations and compliance.

United States

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What I'm looking for

I am seeking an HR role focusing on compliance, payroll/HRIS administration, and employee relations within a collaborative, growth-oriented organization.

I am a results-driven HR professional with hands-on experience across onboarding, benefits administration, HRIS, payroll, and employee relations. I have managed full-cycle payroll, ensured compliance with federal and state regulations, and improved HR operational workflows across multiple industries.

My background includes roles in HR coordination, disclosure management, crew coordination, and front-line customer service where I delivered measurable improvements such as a 98% first call resolution rate and the timely delivery of over 500 compliant disclosure packages. I have led hiring, conflict resolution, performance management, and training initiatives that strengthened team performance and regulatory readiness.

I bring strong communication, organizational, and problem-solving skills with a commitment to confidentiality and operational efficiency, and I seek to leverage my HRIS, payroll, and compliance expertise to support strategic employee engagement and organizational goals.

Experience

Work history, roles, and key accomplishments

Current

Human Resources Coordinator

Current

Loveys Grooming LLC

Jan 2024 - Present (1 year 10 months)

Administered full-cycle payroll and benefits using QuickBooks, led onboarding/offboarding and conflict resolution, and maintained labor law compliance to streamline documentation and audit readiness.

Payroll Administration Quickbooks Onboarding Benefits Administration HR Compliance HRIS Employee Relations Documentation

Customer Service Advocate

United Healthcare

Jan 2022 - Jan 2024 (2 years)

Resolved complex member billing and benefits issues for Fortune 500 clients, achieving a 98% first-call resolution rate and reducing average call handling time through platform optimization and Next Best Action strategies.

Customer Support Call Center Operations Training Member Engagement CRM Platforms Call Resolution

Disclosure Specialist

Angel Oak Home Loans

Jan 2021 - Jan 2022 (1 year)

Prepared over 500 compliant initial disclosure packages, corrected disclosure discrepancies to protect data integrity, and managed Encompass disclosure queues to meet TRID and timing requirements.

Encompass Quality Control Regulatory Compliance

Crew Coordinator HR Generalist

Hornbeck Offshore

Jan 2018 - Jan 2021 (3 years)

Managed international and domestic payroll for 300+ crew, coordinated crewing logistics and certifications, and streamlined onboarding/offboarding to ensure compliance and deployment readiness.

Payroll Administration Onboarding Compliance Background Checks Travel Coordination Workforce Planning

Manager

Pj's Coffee of New Orleans

Jan 2016 - Jan 2018 (2 years)

Led recruitment, onboarding, and performance management to reduce turnover, managed inventory and payroll, and revitalized digital engagement to boost customer interaction.

Recruitment Onboarding Performance Management Inventory Management Payroll Social Media