At InstallPros US, I built the company's operational infrastructure from scratch, setting up ERP, WMS, and OMS workflows with Airtable and ShipMonk. I managed 500+ end-to-end installation projects across multiple U.S. regions.
I also served as the primary contact for 100+ concurrent enterprise and commercial accounts, managing relationships and resolving escalations. I coordinated field technicians, logistics, and site readiness, and built and managed the company's 3PL partnership.
At Heritage Environmental Services, I coordinated environmental services onsite at Ecolab's manufacturing facility. I rebuilt the client's SOP system and reorganized compliance documentation, helping the facility pass regulatory audits with zero fines.
My earlier work included overseeing $5M+ in annual operations at Heritage Environmental Services and supporting accounts payable at Safe Harbor Marinas. I hold a Bachelor of Business Administration in Economics from The University of Texas at San Antonio.

