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Kelsey LeBlanc

@kelseyleblanc

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Customer-focused Sales Associate who pairs empathy with technical clarity to drive results.

United States

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What I'm looking for

I’m looking for a role where I can combine sales/customer support with coaching and empathy—translating complex information clearly, supporting people through challenges, and helping teams perform consistently in a fast-paced, collaborative environment.

I’m a customer-facing Sales Associate driven to hit daily and monthly performance milestones by identifying client needs and matching them with the right technology and service plans. I walk people step-by-step through complex device setups, technical troubleshooting, and account management—staying patient, clear, and focused on long-term loyalty.

Beyond sales, I bring hands-on leadership and deep empathy from my work as a Peer Recovery Specialist, where I provided non-judgmental support, helped peers set goals and boundaries, and coordinated wrap-around care with clinical teams and community resources. I’ve also managed day-to-day operations as a Kennel Manager and Cleaning Manager, ensuring safe, high-quality outcomes through strong communication, attention to detail, and emotional intelligence.

Experience

Work history, roles, and key accomplishments

Sales Associate

Verizon

Aug 2025 - Apr 2026 (8 months)

Drove daily and monthly sales performance by assessing customer needs and matching devices and service plans. Guided clients through device setup, troubleshooting, and account management while resolving billing or service issues to build long-term loyalty.

Consultative Sales Account Management Technology Service Plan Matching Active Listening

Peer Recovery Specialist

Western Tidewater Community Service Board

Nov 2023 - Aug 2025 (1 year 9 months)

Provided empathetic, non-judgmental peer recovery support by establishing safe, emotionally intelligent spaces and helping peers set goals, build boundaries, and create action plans. Coordinated with clinical teams, case managers, and community resources to deliver wrap-around support and reduce stigma.

Peer Recovery Support Empathetic Boundary Coaching Stigma Reduction Care Coordination Case Management

Kennel Manager

D.O.G Daycare&Spa

Sep 2021 - Nov 2023 (2 years 2 months)

Managed daily kennel operations, maintaining clean, safe conditions and monitoring animal health, behavior, and diet. Administered feeding, medication, and exercise while communicating clearly with pet owners during intake and check-out.

Safety Focused Handling Attention To Detail

Cleaning Manager

757 Cleaning Ninjas

Oct 2018 - Aug 2023 (4 years 10 months)

Delivered high-quality residential cleanings tailored to client requests, completing detailed work within strict schedules. Managed cleaning products and equipment safely and worked independently or in small teams while respecting clients’ personal spaces.

Residential Cleaning Operations Schedule Management Team Collaboration Independent work Client Communication

Education

Degrees, certifications, and relevant coursework

Old Dominion University

Bachelor's degree

2024 -

Grade: Sophmore

Activities and societies: Debate, journalism

performance coaching, and learning development. Training includes building emotional safety, attentive group dynamics, and fostering inclusive environments.