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Kelly Ryan

@kellyryan

Experienced auto body estimator and multi‑industry operations manager focused on customer satisfaction.

United States
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What I'm looking for

I seek a hands‑on role leveraging estimating and operations expertise in a collaborative company that values customer service, process improvement, and team development.

I am an experienced auto body estimator and operations manager with hands‑on expertise in damage assessment, estimating (CCC and Mitchell), parts procurement, supplements processing, and customer advising. I combine precise technical estimating skills with strong customer service to drive timely, cost‑effective repairs and high client satisfaction.

I also bring 15+ years of management experience across equine operations, small business ownership, hospitality, and retail leadership—overseeing inventory, scheduling, production, contractor coordination, staff training, and budgeting. I lead teams, develop processes, and deliver measurable operational improvements while prioritizing coaching and team objectives.

Experience

Work history, roles, and key accomplishments

Caliber Collision logoCC
Current

Auto Estimator / Advisor

Caliber Collision

Oct 2023 - Present (1 year 11 months)

Conduct vehicle damage assessments and prepare detailed repair estimates using CCC and Mitchell, managing 30–50 workfiles daily and processing supplements to accelerate repairs while improving customer satisfaction.

Education

Degrees, certifications, and relevant coursework

Thomas Nelson Community College logoTC

Thomas Nelson Community College

Associate of Science, Education

2013 - 2016

Associate of Science in Education completed from 2013 to 2016.

KS

Kecoughtan High School

Advanced Diploma, High School Diploma

Completed an advanced high school diploma with graduation in 2013.

NS

New Horizons Veterinary Sciences

Veterinary Assistant Certification, Veterinary Assistance

Completed a veterinary assistant certification program.

Arizona State University logoAU

Arizona State University

Bachelor of Science, Exercise Science

2016 - 2020

Bachelor of Science in Exercise Science with a focus on health and wellness completed between 2016 and 2020.

Tech stack

Software and tools used professionally

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Kelly Ryan - Auto Estimator / Advisor - Caliber Collision | Himalayas