Open to opportunities

Kelly Ryan

@kellyryan

Message

Experienced auto body estimator and multi‑industry operations manager focused on customer satisfaction.

United States

Message

What I'm looking for

I seek a hands‑on role leveraging estimating and operations expertise in a collaborative company that values customer service, process improvement, and team development.

I am an experienced auto body estimator and operations manager with hands‑on expertise in damage assessment, estimating (CCC and Mitchell), parts procurement, supplements processing, and customer advising. I combine precise technical estimating skills with strong customer service to drive timely, cost‑effective repairs and high client satisfaction.

I also bring 15+ years of management experience across equine operations, small business ownership, hospitality, and retail leadership—overseeing inventory, scheduling, production, contractor coordination, staff training, and budgeting. I lead teams, develop processes, and deliver measurable operational improvements while prioritizing coaching and team objectives.

Experience

Work history, roles, and key accomplishments

Current

Auto Estimator / Advisor

Current

Caliber Collision

Oct 2023 - Present (1 year 11 months)

Conduct vehicle damage assessments and prepare detailed repair estimates using CCC and Mitchell, managing 30–50 workfiles daily and processing supplements to accelerate repairs while improving customer satisfaction.

Mitchel Damage Assessment Customer Service Quality Control

Current

Business Owner

Current

Three Bell Ventures

Nov 2021 - Present (3 years 10 months)

Manage real estate flip projects and contractor teams, oversee budgets and materials delivery, and run a part-time farrier service managing schedules for 100+ clients to meet project and client goals.

Project Management Budgeting Scheduling Inventory Management Client Management Farrier Services Operations

General Manager

Gatling Pointe Yacht Club

Feb 2023 - Oct 2023 (8 months)

Oversaw day-to-day yacht club operations including dining, marina, maintenance, finance, events and member services, delivering high-quality experiences for a multi-generational membership.

Operations Management Hospitality Event Management Facilities Management Member Relations Budgeting Team Leadership Vendor Management

General Manager

Flying Dollar Farm

May 2017 - Oct 2023 (6 years 5 months)

Managed farm operations including inventory, medical decisions, farrier scheduling, staff recruitment and training, and oversight of contractors to maintain daily equine care and facility production.

Inventory Management Animal Care Staff Training Emergency Decision Making Contract Management Scheduling Operations

Store Manager

Starbucks

Jul 2016 - Jan 2021 (4 years 6 months)

Managed daily store operations and a 20+ member team, implemented a training initiative to develop internal leaders, improved processes to boost productivity and handled recruiting and hiring.