Kelly Kozlowski
@kellykozlowski
Customer Success professional driving user onboarding, adoption, training, and engagement in EdTech/SaaS.
United StatesWhat I'm looking for
I partner with clients to deliver tailored solutions and promote services through freelance social media & client support work at The Joyful Process, including communication that keeps projects aligned and moving.
In education roles with Community High School District 94 and Berkeley School District 87, I’ve managed portfolios of clients, coordinated with cross-functional stakeholders, and used data tracking to improve outcomes and reduce issues.
I’ve supported teams by providing training, monitoring compliance, and maintaining accurate documentation while balancing organizational priorities and stakeholder needs.
I’m especially interested in Customer Success roles within EdTech or SaaS, where I can help users adopt new tools with clear onboarding, consistent engagement, and data-informed support.
Experience
Work history, roles, and key accomplishments
Freelance Social Media & Client Support Specialist
May 2020 - Present (6 years 3 months)
Partnered directly with clients to deliver tailored solutions and promote services, leveraging strategic campaigns that drove measurable results—up to 200% follower growth, 750% engagement increase, and 40% more quality leads—demonstrating strong client relationship management and outcome-focused service.
Managed multiple client projects simultaneously with meticulous organization and attention t
Managed a portfolio of 12+ clients, achieving a 95% success rate on key performance goals while maintaining full compliance with state and federal requirements. Demonstrated strong attention to detail, data accuracy, and regulatory adherence.
Coordinated with 10+ cross-functional stakeholders—including families, service providers, and clinical teams—to ensure timely report delivery and consistent
Built strong, positive relationships with students, staff, and stakeholders through clear communication, empathy, and professionalism.
Adapted quickly to new processes, schedules, and expectations while maintaining consistency, organization, and reliability across multiple priorities.
Provided guidance and support to team members, ensuring they had the resources, training, and tools needed to perform effectively. Monitored and maintained compliance with organizational policies and documentation standards, ensuring accuracy and reliability in all records. Advocated for stakeholders’ needs while balancing organizational priorities, fostering positive relationships, and facilitati
Implemented problem-solving strategies to ensure smooth and efficient event operations.
Maintained clear and professional communication with team members, clients, and stakeholders to provide a positive and organized experience.
Built strong, trust-based relationships with stakeholders through clear communication, empathy, and professionalism. Advocated for individual needs while collaborating with teams to implement effective, supportive solutions. Fostered an inclusive and organized environment that encouraged confidence, stability, and positive outcomes for all parties involved.
Served as a team lead in special education, coordinating with stakeholders and supporting team members.
Community Based Instruction 10th-transition
Education
Degrees, certifications, and relevant coursework
Northeastern Illinois University
Bachelor's Degree, Special Education
2009 - 2011
Graduated Magna Cum Laude
William Itkin Special Education Award
College of DuPage
Associate of Arts, General Studies
2005 - 2007
Associate of Arts in General Studies from 2005 to 2007.
Tech stack
Software and tools used professionally
Availability
Location
United StatesAuthorized to work in
Job categories
Skills
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