Kelly Carr
@kellycarr
Operations and collections professional coordinating orders, training teams, and improving revenue through leadership.
United StatesWhat I'm looking for
I’m a coordinator and operations-focused professional who blends order management with strong leadership, teamwork, and problem solving. I’m driven by building reliable processes that help teams perform consistently and clients receive accurate, timely outcomes.
In my current role as a Smart Store Coordinator at Benson Integrated Marketing Solutions, I review and process client orders, route each part to the correct department along with artwork, and support billing issue resolution. I monitor orders to ensure they go out on schedule and train employees on departmental processes and procedures.
Before that, I managed high-volume collections with Immediate Credit Recovery and led day-to-day collections oversight while ensuring compliance with U.S. Department of Education guidelines. Under my direction, I tripled garnishment production (about 2,400 per month to over 7,000 accounts per month) and increased departmental revenue from $750,000 to $2,000,000 per month, while also creating policies and procedures and developing new employees.
Experience
Work history, roles, and key accomplishments
Smart Store Coordinator
Benson Integrated Marketing Solutions
Sep 2021 - Present (4 years 10 months)
Reviewed and processed client orders through their store, routing parts and artwork to the correct departments. Monitored orders for timely shipment, helped resolve billing issues, and trained employees on departmental processes.
Account Manager
Stearns, Montgomery, And Proctor
Apr 2021 - Aug 2021 (4 months)
Met with attorneys and paralegals to determine case next steps and updated clients with case-related information. Ensured clients met contract terms, reached out for additional funds for the next stage, and managed day-to-day client and case activity.
Legal Analyst
The Gibson Firm
Aug 2020 - Apr 2021 (8 months)
Investigated accounts to determine the correct course of action and contacted relevant parties to ensure return for services provided. Prepared demand letters and appeals while ensuring federal law compliance.
Collection Manager
Immediate Credit Recovery
Aug 2014 - Mar 2020 (5 years 7 months)
Oversaw day-to-day collections operations while working within US Department of Education guidelines. Created policies and procedures, trained and reviewed staff work, managed budgets to meet monthly targets, and handled skip tracing, garnishments, and inventory monitoring.
Education
Degrees, certifications, and relevant coursework
North Metro Technical College
Medical Transcription
Grade: 3.5 GPA
Completed Medical Transcription with a 3.5 GPA.
Chattahoochee Technical College
Paralegal Studies
Grade: 4.0 GPA
Completed Paralegal Studies with a 4.0 GPA.
Availability
Location
United StatesAuthorized to work in
Job categories
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