Kelly-Anne Dowling

As a dedicated Customer Success Manager with a strong background in data analytics, I excel in driving customer retention and satisfaction through data-driven solutions. With experience in client engagement, retention, and renewal strategies, I leverage tools like Pendo, Amplitude, and Trendscope to optimize customer journeys and enhance client satisfaction.

In my current role at Black Swan Data, I have successfully boosted Net Promoter Score (NPS) through tailored solutions, resulting in improved client loyalty and retention. I have also achieved significant upsell revenue by presenting customized solutions and proposing innovative product ideas.

With a strong data-centric approach, I craft data-backed narratives to showcase industry trends and align insights with client goals. I am committed to maintaining a proactive, solutions-oriented approach, continuously improving service delivery to meet client needs.