Open to opportunities

Kellie Martinez

@kelliemartinez

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Hospitality leader and Quality Planner blending customer service, training, and compliance for seamless operations.

United States

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What I'm looking for

I’m looking for a role where I can lead and train people, deliver excellent customer experiences, and maintain compliance. I want a fast-paced environment that values communication, problem solving, and continuous process improvement.

I’m a results-driven hospitality professional with more than 10 years of experience in hospitality management, employee training, customer service, quality planning, and operations support. I bring exceptional communication, problem solving, and organizational skills to both customer-facing and administrative environments.

In my bar and restaurant roles, I’ve led teams, managed bar operations, handled cash and point of sale transactions, and kept a clean, welcoming atmosphere for guests. I also trained and mentored employees across multiple locations, supported onboarding during new store openings, and helped with operational improvements through strong leadership and teamwork.

More recently, I’ve applied my compliance and documentation strengths as a Quality Planner, conducting contract reviews for aerospace manufacturing projects and interpreting technical documentation to support manufacturing planning. I maintain detailed records with accurate data entry, collaborate across production/engineering/quality, and help ensure aerospace standards and customer expectations are met.

Experience

Work history, roles, and key accomplishments

Current

Bartender

Current

Two Charlie's Bar & Grill

Jun 2024 - Present (2 years)

Provided exceptional customer service in a fast-paced bar environment, preparing and serving alcoholic and non-alcoholic beverages while ensuring regulatory compliance. Managed customer tabs, cash handling, and point of sale transactions, while maintaining a clean and welcoming atmosphere.

Customer Service Alcohol Compliance Regulatory Compliance Cash Handling Point of Sale Communication

Quality Planner

Mayday Manufacturing

Jan 2023 - Feb 2024 (1 year 1 month)

Conducted contract reviews for aerospace manufacturing projects to ensure compliance with customer specifications. Maintained detailed records and performed accurate data entry while coordinating with production, engineering, and quality teams to support manufacturing operations.

Contract Review Data Entry Record Management Quality Assurance Process Improvement Cross Functional Collaboration

Cashier, Bar Manager, Corporate Trainer

Fuzzy's Taco Shop

Dec 2014 - Dec 2022 (8 years)

Delivered customer service in a high-volume restaurant environment and managed bar operations, including inventory control and beverage preparation. Trained and mentored new employees across multiple locations and supported new store openings by traveling nationwide to assist with onboarding.

Customer Service Inventory Control Employee Training Mentoring Onboarding

Health Studies Intern

United Way of Denton County

Jan 2020 - May 2020 (4 months)

Supported community outreach initiatives focused on childcare centers and early childhood development programs. Assisted with program coordination, data collection, research, and administrative projects while collaborating with local childcare providers.

Program Coordination Data Collection Community Engagement Research Administrative Support Collaboration Community Outreach

Volunteer Community Service

Goodwill Industries

Assisted with sorting, organizing, and processing donated items for resale while supporting daily store operations. Provided customer service to shoppers and donors and maintained organized displays and work areas in line with store standards.

organizing Customer Service Teamwork Organizational Skills