@kelechiatam
Remote support representative handling email and chat, refunds, and order tracking with 96% typing accuracy.
NigeriaAs a Freelance Support Rep, I reply to emails and DMs, resolve refund and delivery issues, and follow up until customers are satisfied. I handle 50+ tickets per day with 96% typing accuracy.
As a Volunteer Support, I guided community members by email and chat and kept communication logs. My OND in Marine Engineering complements my support experience.
Work history, roles, and key accomplishments
Freelance
Jan 2024 - Present (2 years 9 months)
Provided remote email and chat support, resolving refunds and delivery issues, and following up with customers until satisfaction.
Imo State
Jan 2023 - Dec 2024 (1 year 11 months)
Guided community members via email and chat, maintaining communication logs and providing support.
Degrees, certifications, and relevant coursework
Ordinary National Diploma, Marine Engineering
Earned an Ordinary National Diploma in Marine Engineering from Yaba College of Technology.
NigeriaYou can contact Kelechi and 90k+ other talented remote workers on Himalayas.
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