LMluckson Mukarati
@lucksonmukarati
IT Support Technician skilled in Windows, Microsoft 365, Active Directory, and endpoint support.
South AfricaWhat I'm looking for
I am a dedicated IT Support Technician with hands-on experience delivering end-user computing, hardware and software troubleshooting, and Microsoft 365 and Active Directory administration. I deploy and image Windows 10/11 workstations with SCCM, manage patching and MDM for iOS/Android, and provide white-glove remote and on-site support while maintaining asset inventories and clear technical documentation.
I have supported network and security projects, configured network hardware, and performed vulnerability assessments for electronic security systems. I bring strong analytical problem-solving, ticketing-system workflow experience (ServiceNow, Jira, Zendesk), and a customer-focused approach to ensure timely resolution and SLA compliance.
Experience
Work history, roles, and key accomplishments
Network Technician & Site Manager
Dynalogic Computers
Jul 2023 - Present (2 years 7 months)
Provide desktop and infrastructure support, deploying Windows 10/11 workstations via SCCM and imaging, administering Microsoft 365 and Active Directory, and managing patching and asset inventory to ensure secure, compliant operations.
Telecom & Network Technician
Midlands Communications
May 2023 - Jun 2023 (1 month)
Installed and maintained voice/data networks, VoIP systems and structured cabling, configured routers and switches, and performed network diagnostics and optimization for client sites.
Security Analyst (IT & Electronic Security)
Ground Truth
Mar 2023 - May 2023 (2 months)
Designed and implemented IP-based access control, CCTV and intrusion detection systems, integrated electronic security with corporate networks, and conducted network security assessments to remediate vulnerabilities.
Education
Degrees, certifications, and relevant coursework
Richfield College
Diploma in Information Technology, Network Engineering
2020 - 2022
Completed a Diploma in Information Technology with a Network Engineering major covering networking, infrastructure, and related IT disciplines.
Howick Secondary School
National Senior Certificate, Secondary Education
Obtained the National Senior Certificate (Matric) demonstrating completion of secondary education.
COCompTIA
CompTIA Network+, Networking Certification
Earned CompTIA Network+ certification validating knowledge of networking concepts, infrastructure, security, and troubleshooting.
Tech stack
Software and tools used professionally
Availability
Location
South AfricaAuthorized to work in
Job categories
Skills
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