Naomi Keating

I’m a healthcare operations and patient coordination professional with 3+ years of experience working in high-volume surgical services and digital health within a major Canadian health authority. I coordinate complex surgical workflows across General Surgery, Orthopedics, Plastics, Gynecology, Urology, and Thoracic Surgery, balancing urgent and elective cases while working closely with patients, surgeons, and multidisciplinary clinical teams.

I also work in digital health, supporting patients with online health services, diagnostic bookings, account access, and problem resolution in a remote environment. I’m experienced in managing high volumes of sensitive information, identifying workflow issues, solving problems quickly, and helping patients navigate healthcare systems with empathy and clarity.

My strengths are organization, communication, problem-solving, and finding better ways to make complicated processes work. I’m particularly interested in remote opportunities in healthcare operations, patient or client experience, digital health, care coordination, scheduling, and healthcare technology.