Keila Chacón
@keilachacn
Senior fraud and financial crimes analyst leading SAR/STR investigations, OFAC screening, and fraud risk automation.
ColombiaWhat I'm looking for
I led a 12-person fraud detection and automation team at Scotiabank GBS, investigating suspicious activity across retail and business accounts, filing SARs/STRs, and running OFAC sanctions screening. I standardized investigative processes and case documentation, increased case resolution by 30%, and helped reduce fraud incidence by 15%.
More recently, I’ve shifted into product and customer-facing work at JABA AI and Intouch CX—building campaign workflows from intake through execution, and improving turnaround time, retention, and case resolution capacity. I bring hands-on experience with transaction monitoring, case management, and turning analysis in Excel/Google Sheets and Power BI into practical risk mitigation.
Experience
Work history, roles, and key accomplishments
Back Office Head
JABA AI
Jan 2025 - Present (1 year 7 months)
Led end-to-end product development for a platform connecting marketing agencies and brands with college student-athletes for sponsorship campaigns.
Customer Success Advisor
Intouch CX
Jan 2023 - Jan 2025 (2 years)
Increased customer retention by implementing proactive follow-up and issue-resolution strategies. Boosted case resolution capacity by 10% through improved follow-up processes and customer file database management.
Fraud Team Lead
Scotiabank GBS
Jan 2021 - Jan 2023 (2 years)
Led a team of 12 fraud analysts responsible for detecting, investigating, and resolving suspicious activity across retail and business accounts. Filed Suspicious Activity Reports (SARs/STRs) and conducted OFAC sanctions screening.
Fraud Analyst
Scotiabank GBS
Jan 2020 - Jan 2021 (1 year)
Investigated suspicious transactions and account activity, escalating findings and preparing SAR/STR documentation in line with AML requirements.
Credit Card Support Specialist
ACCEDO Colombia SA
Jan 2019 - Jan 2020 (1 year)
Delivered customer service for account management, claims handling, and database maintenance on a U.S. credit card portfolio.
Education
Degrees, certifications, and relevant coursework
Universidad EAN
Bachelor of Engineering, System Engineering
System Engineer degree from Universidad EAN in 2024.
CAFAM
Diploma, Leadership
Leadership Diploma from CAFAM in 2023.
Universidad Industrial de Santander
Physics
2016 - 2019
Studied Physics at Universidad Industrial de Santander from 2016 to 2019.
Tech stack
Software and tools used professionally
Availability
Location
ColombiaAuthorized to work in
Social media
Job categories
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