At Banco de Occidente, I led information, physical, electronic, and security operations for offices and assets across Colombia. I investigated virtual and in-person fraud events, presented findings to committees, and coordinated responses.
I evaluated security risks across branches and administrative buildings, assessed cybersecurity tools for authentication, and monitored CERTIHUELLA and DECRIM biometric authentication platforms. I also trained employees, customers, providers, and partners on information security and fraud prevention.
At PUNTOS COLOMBIA, I designed and implemented the customer fraud-management model and led the investigation team. I analyzed Splunk data to identify potential vulnerabilities and developed fraud-prevention strategies for employees and program customers.
Earlier, at SUMMA (GRUPO ARGOS), I coordinated monitoring and management for servers, platforms, and digital access points. At BANCOLOMBIA, I coordinated fraud investigations and metrics, supported root-cause analysis, and conducted forensic analysis in complex cases.
