Open to opportunities

Kehinde Bakare

@kehindebakare

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Top-performing customer service professional with 5 years of experience.

Nigeria

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What I'm looking for

I seek a role that values customer-centric solutions and offers growth opportunities.

I am a dedicated Customer Service Professional with over five years of experience in optimizing customer service functions to enhance commercial operations and drive business growth. My expertise lies in managing customer interactions, analyzing feedback data, and identifying industry trends to inform key business decisions. I possess strong problem-solving skills and a deep understanding of customer needs, enabling me to navigate challenges and create positive outcomes for both customers and businesses.

Currently, I serve as a Dispute Resolution Associate at Paystack, where I manage high-volume engagements and consistently meet service level agreements. My efforts have led to a 100% resolution rate for transaction issues and a 95% customer satisfaction rate. I am passionate about leveraging my skills to optimize customer engagement and foster brand loyalty through tailored experiences and thoughtful solutions.

Experience

Work history, roles, and key accomplishments

Current

Dispute Resolution Associate

Current

Paystack

Nov 2022 - Present (2 years 7 months)

Manages high-volume customer engagements, resolving transaction issues and providing technical support. Achieved a 100% resolution rate for escalated issues and a 95% customer satisfaction rate through effective KYC solutions and personalized interactions.

Customer Engagement Technical Support KYC Fraud Detection Customer Satisfaction Problem Solving Data Analysis Communication Team Collaboration Quality Assurance

Customer Service Support

Ihome Limited

Sep 2019 - Jul 2022 (2 years 10 months)

Managed customer inquiries, achieving an 80% satisfaction rate and reducing support requests by 50%. Optimized the ticketing system and contributed to a 15% reduction in complaints, recognized as a top-performing agent.

Customer Support Ticketing Systems Customer Retention Problem Solving Team Collaboration Communication Data Analysis Quality Assurance

Digital Marketing/Social Media Intern

GirlLead

Apr 2022 - Jun 2022 (2 months)

Managed social media accounts and developed content, resulting in increased engagement and improved marketing campaign performance. Collaborated on email marketing campaigns that enhanced open and conversion rates.

Social Media Management Content Creation Digital Marketing Email Marketing Data Analysis Community Management Campaigns Communication Team Collaboration Customer Engagement

Customer Service Representative

A King’s Computer

May 2018 - Aug 2019 (1 year 3 months)

Provided comprehensive support to customers, achieving a 35% increase in satisfaction and a 28% improvement in retention. Utilized CRM tools for record-keeping and fostered positive customer relationships.

Customer Support CRM Tools Customer Retention Problem Solving Communication Relationship Management Technical Troubleshooting Data Management Service Delivery

Education

Degrees, certifications, and relevant coursework

Ajayi Crowther University

Master of Business Administration, Marketing

2023 - 2025

Pursuing a Master of Business Administration with a concentration in Marketing. The program emphasizes strategic marketing, consumer behavior, and brand management to prepare for leadership roles in the business sector.

University of Ibadan

Bachelor of Science, Political Science

2014 - 2018

Studied Political Science, focusing on the analysis of political systems, behavior, and public policies. Developed critical thinking and analytical skills through coursework and research projects.