
Keerthi Kumar
@keerthikumar2
I lead cloud migrations, IT service delivery, and technical projects that improve uptime, support quality, and delivery speed.
What I'm looking for
I lead end-to-end IT infrastructure, cloud, and technical support engagements at Photon Infotech, from planning through go-live and stabilization for global enterprise clients.
I've led Azure migration workstreams, DevOps and CI/CD initiatives across Azure and AWS, and critical P1/P2 incident coordination. My projects have achieved 99.99% uptime, accelerated deployment cycles by 25%, and reduced post-go-live support tickets by 30%.
I coordinate cross-functional onsite and offshore teams, vendors, risks, dependencies, and executive reporting while keeping multi-workstream programs on schedule and within budget. I also use Agile/Scrum practices to improve sprint planning and deliver work 15% ahead of schedule.
Earlier, I supported Zoho Sites client deployments, led enterprise support delivery for Microsoft CSS environments at Sutherland Global Services, and improved First Call Resolution by 20%. I enjoy building stronger delivery teams through mentoring, dashboards, process improvement, ITSM, and RCA-driven governance.
Experience
Work history, roles, and key accomplishments
Service Delivery Lead
Photon Infotech
Jan 2019 - Present (7 years 8 months)
Owned end-to-end project lifecycle management for IT infrastructure, cloud, and technical support engagements. Led cross-functional teams, Azure migrations, and DevOps initiatives, reducing support tickets by 30% and accelerating delivery by 15%.
Senior Executive
Zoho Corporation
Jul 2019 - Dec 2019 (5 months)
Supported website design, deployment, and configuration for business clients on the Zoho Sites platform. Provided technical guidance on customization, domain mapping, and integration with other Zoho applications.
Subject Matter Expert (SME) / Team Lead
Aug 2015 - Nov 2018 (3 years 3 months)
Coordinated technical operations and enterprise support project delivery for Microsoft CSS environments, maintaining SLA and CSAT compliance. Built automated Tableau dashboards and led quality audits that increased First Call Resolution by 20%.
Team Lead / Sr. Consultant
Amaze Software / Maxes Solutions
Jan 2012 - Aug 2015 (3 years 7 months)
Led infrastructure incident management and project-based troubleshooting for critical enterprise systems. Facilitated root cause analysis and designed performance tracking scorecards to enhance delivery consistency.
Education
Degrees, certifications, and relevant coursework
B.E. — Information Technology
Bachelor of Engineering, Information Technology
Bachelor of Engineering in Information Technology.
Diploma in Electronics & Communication Engineering
Diploma, Electronics & Communication Engineering
Diploma in Electronics and Communication Engineering.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Salary expectations
Job categories
Skills
Interested in hiring Keerthi?
You can contact Keerthi and 90k+ other talented remote workers on Himalayas.
Message KeerthiGet matched with your dream remote job
Sign up now and join over 250,000+ remote workers who receive personalized job alerts, curated job matches, and more for free!
