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Keerthi Kumar

@keerthikumar2

I lead cloud migrations, IT service delivery, and technical projects that improve uptime, support quality, and delivery speed.

India

Message

What I'm looking for

I'm looking to lead cloud transformation, IT service delivery, and technical project initiatives where I can improve operational quality, manage enterprise stakeholders, mentor teams, and deliver measurable outcomes.

I lead end-to-end IT infrastructure, cloud, and technical support engagements at Photon Infotech, from planning through go-live and stabilization for global enterprise clients.

I've led Azure migration workstreams, DevOps and CI/CD initiatives across Azure and AWS, and critical P1/P2 incident coordination. My projects have achieved 99.99% uptime, accelerated deployment cycles by 25%, and reduced post-go-live support tickets by 30%.

I coordinate cross-functional onsite and offshore teams, vendors, risks, dependencies, and executive reporting while keeping multi-workstream programs on schedule and within budget. I also use Agile/Scrum practices to improve sprint planning and deliver work 15% ahead of schedule.

Earlier, I supported Zoho Sites client deployments, led enterprise support delivery for Microsoft CSS environments at Sutherland Global Services, and improved First Call Resolution by 20%. I enjoy building stronger delivery teams through mentoring, dashboards, process improvement, ITSM, and RCA-driven governance.

Experience

Work history, roles, and key accomplishments

Current

Service Delivery Lead

Current

Photon Infotech

Jan 2019 - Present (7 years 8 months)

Owned end-to-end project lifecycle management for IT infrastructure, cloud, and technical support engagements. Led cross-functional teams, Azure migrations, and DevOps initiatives, reducing support tickets by 30% and accelerating delivery by 15%.

Azure AWS DevOps CI CD Jenkins SonarQube Cloudwatch ITIL Incident Management SLA Agile Scrum Jira RAID Vendor Management Executive Reporting

Senior Executive

Zoho Corporation

Jul 2019 - Dec 2019 (5 months)

Supported website design, deployment, and configuration for business clients on the Zoho Sites platform. Provided technical guidance on customization, domain mapping, and integration with other Zoho applications.

Zoho Sites Web Design Deployment Configuration Domain Mapping Integration Troubleshooting Customer Escalation

Subject Matter Expert (SME) / Team Lead

Sutherland Global Services

Aug 2015 - Nov 2018 (3 years 3 months)

Coordinated technical operations and enterprise support project delivery for Microsoft CSS environments, maintaining SLA and CSAT compliance. Built automated Tableau dashboards and led quality audits that increased First Call Resolution by 20%.

Microsoft CSS SLA CSAT Tableau Quality Audits Mentorship Process Improvement Escalation Management Stakeholder Communication

Team Lead / Sr. Consultant

Amaze Software / Maxes Solutions

Jan 2012 - Aug 2015 (3 years 7 months)

Led infrastructure incident management and project-based troubleshooting for critical enterprise systems. Facilitated root cause analysis and designed performance tracking scorecards to enhance delivery consistency.

Incident Management Troubleshooting Root Cause Analysis Performance Monitoring Dashboarding Team Coordination Project Scheduling