Keerthana Madhavan
@keerthanamadhavan
Dynamic customer service professional with a legal background.
What I'm looking for
I am a dynamic customer-centric professional with nearly four years of experience across various sectors, including retail, social care, and health. My legal background enhances my ability to provide high-quality customer service with meticulous attention to detail. I am passionate about assisting customers and ensuring their needs are met efficiently.
Currently, I work as a Customer Service Specialist at Teleperformance UK, where I assist customers with queries related to employment status and benefits. My previous roles have honed my skills in customer support and communication, allowing me to meet daily sales targets and improve processes through feedback.
In addition to my customer service expertise, I have experience in translation and interpreting, particularly in the Tamil language. I have worked with various organizations, providing linguistic services to NHS hospitals and care homes, which has further developed my communication skills and cultural sensitivity.
Experience
Work history, roles, and key accomplishments
Customer Service Specialist
Teleperformance UK
Feb 2025 - Present (3 months)
Assisted customers with queries about employment status, payments, and benefits. Helped customers with queries about Universal Credit.
Customer Assistant
Marks and Spencer PLC (M&S)
Jun 2023 - Present (1 year 11 months)
Met daily sales targets, priorities, promotions & selling opportunities in M&S Foodhall. Completed tasks with pace and in line with SOPs.
Care Assistant
Care UK Limited
Feb 2023 - Present (2 years 3 months)
Helped residents to remain as active and independent as possible. Supported residents with personal care and mealtimes.
Freelance Language Translator
Digital Crocodiles
Dec 2022 - Present (2 years 5 months)
Undertook proofreading & translations assignments in Tamil language specific to iGaming content, slot reviews and casinos.
Freelance Language Specialist
International School of Linguists
Jul 2022 - Present (2 years 10 months)
Undertook proofreading, language assessment & role plays in Tamil language. Trained candidates preparing for level 3 community interpreting exams.
Freelance Interpreter
WORD360 Global Translation & Interpretation Services
Oct 2020 - Present (4 years 7 months)
Provided linguistic services via telephone & video to NHS hospitals & care homes in West Midlands. Dealt with mental health, autism, prenatal care & child welfare.
Legal Trainee
SUNDRAM FASTENERS LTD.
Jun 2017 - Present (7 years 11 months)
Drafted templates filed legal notices and provided legal opinions related to real estate. Researched on cases relating to product liability, sexual harassment of women at workplace.
Intern
HAPPIEST MINDS TECHNOLOGIES PVT. LTD.
Nov 2016 - Present (8 years 6 months)
Understood the nuances of statutory compliance and litigation management. Reviewed and executed contracts.
Intern
MR MANOHARAN, SR. ADVOCATE
May 2016 - Present (9 years)
Prepared case notes on pending litigations in high Court.
Intern
MR SATHISH PARASARAN, ADVOCATE
Aug 2015 - Present (9 years 9 months)
Planned events for cases involving infringement of trademark. Researched on cases related to infringement of trademark.
Intern
M K MURALI, SR. ADVOCATE
Jul 2015 - Present (9 years 10 months)
Attended court hearings and assisted in drafting of plaints. Prepared notice to be sent to defendant and prepared memo on behalf of the plaintiff.
Education
Degrees, certifications, and relevant coursework
Symbiosis Centre for Distance Learning
PG Diploma, Corporate & Business Law
Completed a postgraduate diploma program focusing on corporate and business law.
School of Excellence in Law
B.A.B.L (Hons), Law
Obtained an honors degree in Arts and Bachelor of Law.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Job categories
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